Skip to main content

Sub-Statuses - News / Product - Deskpro Support

Mar 12 2019

Sub-Statuses

Authors list

As part of our 2019.3 release for Deskpro, we are happy to announce our new Sub Status feature. This new feature allows you to create new sub-statuses that are associated with the existing core statuses, and allow your Agents to better define what state the ticket is in.


To add a new sub status, go to Admin > Tickets > Status and click '+ Add Status' 



Your new sub-statuses will give you the option of being more specific with a tickets journey and can also be used within triggers and follow-ups etc so you can always be sure the ticket is in the correct state. 

Helpful Unhelpful

51 of 99 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?