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DeskPRO Build #431 Released - Release Announcements - Deskpro Support

DEC 10 2015

DeskPRO Build #431 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #431.

The following is an automatically generated list of changes in this release:

  • NEW Can arrange organizations into a hierarchy (each org can have children orgs)
  • IMPROVEMENT Better fwd parser for some cases where clients send badly formatted text parts but well-formed html parts
  • IMPROVEMENT show help about enabling satisfaction survey
  • IMPROVEMENT phone number as a link
  • IMPROVEMENT error message on ES 2.0
  • IMPROVEMENT quick search email in UserEmail trigger criteria
  • FIX Agent: entering a new email email address into user box would clear when you pressed enter
  • FIX Agent group department permissions sometimes would not combine properly
  • FIX ticket filters list issue in admin
  • FIX API auth-login allowed for super key only
  • FIX broken escalation criteria for person/org fields
  • FIX SSO buttons on portal newticket
  • FIX don't show people search results after pressing enter on newticket
  • FIX Changing ticket owner would not update the org set on the ticket
  • FIX new ticket labels by trigger
  • FIX In some edge-cases, emailed agent replies might be interpreted as notes instead of replies even when the 'reply as note' admin setting was disabled
  • FIX per org and per person fields criteria in new ticket triggers
  • FIX Links to attachment downloads would be sent even if portal was disabled
  • FIX workflows and priorities are not being converted
  • FIX update filters sort order in admin
  • FIX ticket problems settings
  • FIX fit logo in admin
  • FIX disable timelog with reply when autostart is disabled
  • FIX split ticket not being shown
  • FIX clear new ticket message by "discard draft"
  • FIX remove hold status by any reply
  • FIX set sitename as default From in user emails
  • FIX ticket counters for people on Portal and Agent
  • FIX dont show own tickets to org managers
  • FIX sorting tickets by last reply date in person profile
  • FIX delete user from ticket in validating state
  • FIX run NewReply triggers on TicketReply macro action
  • FIX extra height for embed form
  • FIX agent validation status criteria
  • FIX fallback to mysql search on ES errors
  • FIX Organization duplicate on new Person
  • FIX add ticket to tickets_deleted when deleted by the trigger
  • FIX require superadmin key for /api/people/auth-login
  • FIX user email check criteria not being saved
  • FIX captcha on embedded form
  • FIX Satisfaction links were requiring users to log in

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.

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