Aug 13 2013

DeskPRO Build #286 Released

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #286.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT You can now select who appears as the author of messages added via "add ticket reply" trigger
  • IMPROVEMENT "trust_proxy_data" option now accepts an array of CIDR IP ranges. If the client IP address falls within one of the ranges, trust_proxy_data is enabled and the system will attempt to use the "real" client IP address forwarded by the trusted proxy.
  • IMPROVEMENT "Email domain" trigger criteria will still match if you entered the "@" symbol in your input
  • IMPROVEMENT Clicking items in qucik-search results or from the "recent" menu will focus the tab if it is already open
  • IMPROVEMENT Better handling of cases where old emails are reloaded into a POP3 account (for example, resetting Gmail POP3 settings)
  • IMPROVEMENT Lanugage can be set via triggers and macros
  • IMPROVEMENT Language detection in email gateway runs on any user that has no language set in their profile, rather than just new users
  • FIX Ticket listing pane doing a total refresh updating when it shouldn't (e.g., after a single ticket was removed)
  • FIX Joomla plugin action URL should not match filesystem dir because this can cause a problem with mod_rewrite dropping the query string
  • FIX "Add ticket reply" action executed by a trigger on a ticket without an assigned agent would fail
  • FIX Creating new agent based off an existing agent could cause warning if other agent did not have any filter subscriptions
  • FIX Ordering by urgency descending did not work
  • FIX Custom favicon when using a remote store
  • FIX Snippet keywords would not work if you used backspace while typing the keyboard
  • FIX Possible double-event in quick search box causing clicked item to open and immediately close
  • FIX Possible wrapping of logout/preferences/help line in agent interface could make those links hidden
  • FIX Missing ticketlog entry for language changes
  • FIX Overriding 'from name' on request feedback action wouldn't work
  • FIX Issues with column/title mismatches in ticket search CSV export
  • FIX Editing usergroup permissions in publish categories did not always save
  • FIX Welcome email on adding agents via mass-add

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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