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DeskPRO Build #152 Released - Release Announcements - Deskpro Support

Oct 22 2012

DeskPRO Build #152 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #152.

The following is an automatically generated list of changes in this release:

  • Prevent calling refresh on object that isnt loaded yet
  • Handle error when bad string passed to escapeHtml
  • Fix usergroup trigger matching
  • Fix 'allow lower' option of set urgency trigger
  • Dont show fixed term about 'ticket is active' is archiving not enabled
  • Improve cron errors a bit. - Reset cron timer on shutdown to prevent long waiting if a crash happens - Log 'unclean' shutdowns (crashes), and attempt to log the last error. We can sometimes get the last error even if it was suppressed.
  • Log but dont report smtp connection errors
  • Prevent some linked objects getting flushed after a dupe ticket detection
  • Make sure proper helpers are loaded on agents when sending notifications
  • Fix possible empty tmp when decoding attachment
  • Fix possible out of order deletes when deleting user
  • Fix bug decoding attachment filename header if client sends extra whitespace
  • Try to fix invalid links when using Strings::linkifyHtml
  • Reset glossary dlg when adding new
  • Move cmd.php to root
  • Fix adding parts from massactions not logging
  • Show filesize of backups when showing path in upgrade watcher
  • Tweaks around converting agent to user. - Dont delete agent records that dont matter - Prevent filters for deleted/old agents from being considered for update checks. Running them is useless. - Log an error if a notification tries to send to a non-agent - Make sure users listed in 'always notify agents' triggers are still agents when the trigger runs
  • Lowercase core.helpdesk_emails when saving setting
  • Remove POSIX collation element start. [.] which we want to mean 'dot', in newer versions of posix is the start of a collating element and causes errors.
  • Fix missing agent_team 'changed' term in triggers
  • Fix merging with a deleted ticket causing exception
  • Add option to turn agent back to normal user
  • Update cloud license expired page
  • Add new ticket defaults options
  • More spacing under heading to prevent clipping
  • Option to disable billing timer auto-start
  • Fix missing bullets on posts
  • Fix workflow in triggers
  • Ability to remove department using layout editor on user interface
  • Fix serialize error when chat has multiple agent parts and a sync is performed
  • Finish off some separation of chat/ticket departments
  • Fix all kinds of issues with macros
  • Add upgrade to fix case where chat perms werent copied properly
  • Restore open snippet viewer when returning to tab
  • Handle case where email contains multiple <body> tags
  • Prevent ticket snippet editor for one ticket tab being used on another. Bindings are different so results in unexpected results.
  • Fix URL to version check used from importer
  • Save raw body on replies like we do with new tickets
  • time_created criteria uses timezone of person who created it
  • Ticket fields in agent notification emails should follow same layouts as elsewhere
  • Fix escalations using date_agent_waiting
  • Prevent double-submit tickets which can cause races

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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