Jun 27 2019

Deskpro 2019.6 Release

We are pleased to announce the release of Deskpro version 2019.6. This includes new feature additions, as well as performance improvements to your helpdesk.


Features: 

Improvements: 

  • DP-3441    'Current Agent' variables added to snippets text editor
  • DP-3421    Expand search functionality for indexes to include 'article custom fields'
  • DP-3404    (Advanced) Disable old server-side proxy to further modernise security
  • DP-3417    MS Translator App is prepared to work with the new V3 API
  • DP-3427    Added functionality to export an iCal calendar feed of news entries 
  • DP-3475    Add R: prefix to email subject matching to expand localisation

Bug Fixes:

  • DP-3360    Custom fields added in the ticket form appear at wrong positions in agent interface
  • DP-3288    Corrected agent permissions when creating new CRM users
  • DP-3269    Correct the translations of the "Navigate" menu on the mobile view of portal
  • DP-3423    Email addresses saved in a user's profile which are not the primary email address causes an error when used to submit a ticket via the contact form.
  • DP-3381    Ticket sub-status is not correctly displayed on the Linked tickets tab
  • DP-2246    Fixed the 'Upload Vcard' functionality to create any User
  • DP-3385    Allow to link parent Object in Salesforce app
  • DP-3443    Fix error on guides after brand is deleted
  • DP-3368    Allow the slug URL from a delete knowledge base article to be reused
  • DP-3448    Prevent error on guides when trying to create a topic across multi-brands.
  • DP-3466    Feedback Category not translated properly
  • DP-3403    Portal permissions tests to ensure usergroup limitations are correct
  • DP-3469    Fix issue with scheduled reports not being sent
  • DP-3463    Fix Jira V2 App to correct new API endpoints and allow for reliable issue searching
  • DP-3447    Salesforce app mappings are not shared across admins
  • DP-3216    Fixed proper copy and pasting images into guide topics though the text editor
  • DP-3390    Display radio boxes which allow admins to choose what should happen when a user replies to a resolved ticket after the specified time limit
  • DP-3184    Total User Waiting Time parameter on escalation was malfunctioning
  • DP-3279    API V2: POST messages into an archived ticket now working
  • DP-3415    Agents could access the Publish area without full permissions
  • DP-3469    Scheduled reports are not sent properly
  • DP-3472    Support for the DPQL_TOTAL function in Reports v2
  • DP-3477    General fixes to Reopen Time Limit feature
  • DP-3487    Parts of email body (text) was being cut off (ignore invalid 8bit charset)
  • DP-3496    Fixed issue with the 'reload captcha image' function
  • DP-3507    Empty department select box when secondary brand permissions are limited to sub-departments
  • DP-3513    Language sync fix for translations with counts
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