May 15 2019

Deskpro 2019.5 Release

We are pleased to announce the release of Deskpro version 2019.5. This includes new feature additions, as well as performance improvements to your helpdesk.

Features:

Improvements:

  • DP-3373    Improve performance and appearance of Ticket Billing/Time Log section of the agent interface, when there are many entries here.
  • DP-3253    Correct  and improve the appearance of generic icons  (Font Awesome) around the helpdesk portal.

Bug Fixes:

  • DP-3392    Chat | Unable to unblock the a banned chat user.
  • DP-3198    Reporting | Updating a dropdown variable when manipulating stats in the left column causes a page glitch.
  • DP-3292    New ticket page errors out when a required custom field is incomplete
  • DP-2611    Pasting code text with spacing into a codeblock in a ticket corrupts the spaces
  • DP-3329    Email addresses saved in a user's profile which are not the primary email address causes an error when used to submit a ticket via the contact form.
  • DP-3291    Unpublished guides and hidden topics or cause unexpected behaviour

API:

  • DP-3305    API V2: Add a 'brand' filter to /tickets and /user_chats
  • DP-3363    API V2: Add multiple endpoints for person usersource associations, expand ability to disassociate a usersource. New endpoints:

GET /api/v2/people/{parentId}/usersource_assocs CRUD Get collection of resources
GET /api/v2/people/{parentId}/usersource_assocs/counts CRUD Count list
DELETE /api/v2/people/{parentId}/usersource_assocs/{id} CRUD Delete a resource
GET /api/v2/people/{parentId}/usersource_assocs/{id} Get a resource

2019.5.1 - Includes one minor additional bug fix

  • Resolve an error in the command line if the app/scripts/command directory did not exist before an update.

2019.5.2 - Includes one minor software revision

  • Revert MPDF (PDF generation library) to a slightly previous version to ensure better backwards compatibility with older PHP versions (PHP5.5)

2019.5.3 - Includes one minor additional bug fix

  • DP-3436  Improves overall performance of the live chat widget in the portal
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