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Setup WhatsApp on your helpdesk - Knowledgebase / Using Deskpro - Deskpro Support

Setup WhatsApp on your helpdesk

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WhatsApp for Deskpro Cloud

Deskpro only offers WhatsApp messaging for cloud accounts at this time.


Setting up WhatsApp

Setting up WhatsApp is a two-part process. The first step is to purchase an SMS number. Once purchased, you need to request WhatsApp messaging be enabled for that number. Requests take between 1 to 3 weeks to be processed by our provider Twilio.


Purchasing an SMS number

To purchase an SMS number you need to be an admin & follow these steps,

  1. Go to Billing and click on the dollar icon in the blue navigation bar.

  2. Purchase Service credit for your account.

  3. Go to the SMS numbers page in Channels section of Admin.

  4. Click on the “New “ button and purchase a number

Submitting Request

You need to submit the “WhatsApp Request” form on our helpdesk. To complete the form you will need your Meta Business Manager id number. Formally known as “Facebook Business Manager id”.


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