While I was trying out DeskPRO during my trial, I entered a load of fake test data. Now I want to use DeskPRO for real - how can I get rid of the test data?
In the admin inteface, go to Setup > Reset Demo.
This page enables you to delete various types of data from your helpdesk.
Select the types of data you want to purge, then scroll down to the bottom of the page and click Reset.
Be careful when you use this function: all data you select will be deleted permanently. There is no way to undo, and you will not be able to retrieve deleted tickets from the Recycle Bin.