How do I change the welcome message for different usergroups? - Knowledgebase / Using Deskpro - Deskpro Support

How do I change the welcome message for different usergroups?

You can offer your usergroups a different welcome message, e.g one in English, one in French, one for your  VIP users etc.

To do this go to Admin > User Interface > Portal Editor > Template Editor > welcome-box.hmtl.

This is a full template where you can use all templating tags and logic. Here is an example that you can use to show different messages based on your usergroups.

<article class="dp-intro-box">
{% if app.user.isMemberOfUsergroup(3) %} Message for usergroup #3 
{% elseif app.user.isMemberOfUsergroup(4) %} Message for usergroup #4 
{% else %} Message for everyone else {% endif %} 
</article>

You can find the usergroup IDs from Admin > CRM > Usergroups, using the small gear icon at the top right of the list.

 More information about usergroups here.

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