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Help Center
Knowledgebase
Knowledgebase
Getting Started
(18)
Setting up a Custom Email Address with Deskpro Cloud
What documentation is available for Deskpro?
How do I get started with Deskpro?
Setting up Departments
Creating Effective New Ticket Contact Forms
View all articles in Getting Started
Sales, Billing & Legal
(29)
Do I need to reinstall On-Premise when my trial ends?
Do you charge for updates to Deskpro?
Can I pay you to add a feature to Deskpro?
How do I update my billing contact details for annual billing?
What limitations do the trial versions have?
View all articles in Sales, Billing & Legal
Using Deskpro
(252)
Why aren't Community Channels showing up on my portal?
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
How do I disable keyboard shortcuts?
Do I need to reinstall On-Premise when my trial ends?
Hide Option to Upload Image
View all articles in Using Deskpro
Additional Services
(15)
How we handle feature requests
Admin & Agent Training
Best Practice Consultancy
Data Import & Migrations
Integrations
View all articles in Additional Services
Developer & Reporting
(88)
How can I use the JIRA integration?
I'm having trouble getting variables in custom phrases to work
"Please reference a specific column" error
Reporting on reopened tickets
Report to generate ticket custom field IDs
View all articles in Developer & Reporting
Managing Deskpro On-Premise
(126)
How do I reset an admin password in Deskpro On-Premise?
Creating cron job on Linux
Data directory is not writable on Linux
Updates do not appear or automatic updater cannot download updates
Ports required for Deskpro
View all articles in Managing Deskpro On-Premise
