Getting Started (18) Deskpro for HR Teams Deskpro for IT Teams 1. Personalize your helpdesk 2. Organize your departments 3. Add agents to Deskpro View 18 articles
Sales, Billing & Legal (29) Deskpro Security Deskpro Terms of Service Deskpro End-User License Agreement Deskpro Privacy Policy What limitations do the trial versions have? View 29 articles
Using Deskpro (243) How long can User open a Resolved ticket Automatic Replies Added as a Note Where is the On Hold Action? How can my users view & manage their tickets within the portal? How can I set different styling for emails across different brands? View 243 articles
Additional Services (14) Custom Product Development On-Premise Installation & Upgrades Integrations Data Import & Migrations Best Practice Consultancy View 14 articles
Developer & Reporting (82) How can I specify a sub-status in stats? Updating Reports for 'is_hold' How can I automatically change the ticket status when a comment is added in Jira? What does the "Make this an agent dashboard" option do? Reports widget override examples View 82 articles
Managing Deskpro On-Premise (125) Restore missing default avatars Providing us access to your Deskpro server that is behind a firewall (Linux) What is the difference between Microsoft OWA and EWS? Ports required for Deskpro How Deskpro uses POP3 View 125 articles
