Getting Started (16) 1. Personalize your helpdesk 2. Organize your departments 3. Add agents to Deskpro 4. Connect Deskpro to customer channels 5. Create triggers to automate processes View 16 articles
Sales, Billing & Legal (30) Deskpro Security Deskpro Terms of Service Deskpro End-User License Agreement Deskpro Privacy Policy Custom SSL certificate on custom domain View 30 articles
Using Deskpro (233) What are the cookies that Deskpro uses? How does Deskpro match email replies to their proper tickets? How can I connect Deskpro to other apps that aren't yet integrated? How can I use Zapier with Deskpro? How do I prevent satisfaction survey requests being sent to particular users? View 233 articles
Additional Services (15) Custom Product Development On-Premise Installation & Upgrades Integrations Data Import & Migrations Best Practice Consultancy View 15 articles
Developer & Reporting (80) How to create a report showing the impact of failed SLAs on Ticket satisfaction How do I display dates in the US format in reports? How can I see which tickets have been resolved by only one agent? How do I export my tickets? How do I reference specific dates when using reports? View 80 articles
Managing Deskpro On-Premise (122) How Deskpro uses POP3 Fixing your database schema Why can't I run Deskpro using MSSQL? How do I improve realtime performance within Deskpro? On-Premise Installation & Upgrades View 122 articles
