Skip to main content

Sending history in customer reminders - Feature Request - Deskpro Support

When having customers that open many tickets, it would be very useful for them to see which ticket is awaiting their response. Basically, what would help a lot is for them to receive in the email notification the last reply on that specific ticket or a number of last replies. Having this feature, the customers can know exactly what the ticket is about and can reply directly.

Add a comment

Please log in or register to submit a comment.

Need a password reminder?