Open a way to allow reporting on Linked Tickets. 

Helpful Unhelpful

5 of 9 people found this page helpful

Comments (1)

Matthew Wray
Hi Edward,

You can pull some basic linked ticket information using the report below:

SELECT tickets.id, tickets.parent_ticket.subject
FROM tickets
WHERE tickets.parent_ticket.id <> 0
SPLIT BY tickets.parent_ticket.id

Hope that's useful.

If you'd like any advice on expanding the report let us know.

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?