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Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat - Feature Request - Deskpro Support

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Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Collecting Feedback

We'd like a report that calculates the Average Total Time for resolved tickets, grouped  by agent that does not include tickets that have been on 'hold'.


What I've found is that if a ticket has been on hold, the on hold time is included in the total calculation. 

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