We'd like it to be possible to show part of last message in a ticket within the ticket list view details. This currently isn't an option in the display options list.

Our problem is that there are many times when a customer uses a subject like this: "PROBLEM", "HELLO", "FWD:   " or "<3 <3 <3 <3". So when browsing through 200 tickets, seeing a few more sentences would make a difference . At the moment I can see the last reply when I hover on the ticket, but adding it as solid Display Option (under Cog) would be awesome!

Helpful Unhelpful

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?