Ability to use the ticket-errors-overlay div in a custom built app Collecting Feedback

We have created an app which does two things in a particular scenario: hide the reply box and display a red warning to the agent.


We'd like to be able to use the ticket-errors-overlay div that is shown when a ticket has no category instead.

We'd like it work something like this:

$scope.show_error_overlay = true;

$scope.error_overlay_message = “bla bla”;


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