Community
Feature Request
View 1094 TopicsRecent activity
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When an agent replies via email it would be helpful if there was a way to add en...
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It would be helpful to allow agents permissions to the round robin admin area wi...
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We have some users with tickets assigned to multiple brands. In some instances ...
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Dear Deskpro, We'd like to be able to restrict what agents can select in these ...
Bug Report
View 119 TopicsRecent activity
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Is there any hope to improve the loading speed of the agent page? On a slow inte...
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After adding a new follow up - "Invalid date" appears in the date coloumn in the...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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While getting 5 new agents up to speed all looked at the unassigned in this sect...
Suggestion
View 101 TopicsRecent activity
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Is there a function where we can send a link to customers so they can chat with ...
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When using 'Forward as a new linked ticket' in Deskpro there's a checkbox to a...
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You can update properties of charts on dashboards using json. However this does...
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I’m looking to spin up three different chat widgets, one for each of our suppo...
DPQL Reports
View 11 TopicsRecent activity
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If you would like to report which tickets have been closed with one message from...
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We can run the report below to find the percentage of tasks that we are completi...
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This report gives us a count of positive, negative and neutral satisfaction rati...
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This query generates a list of users who have a value for a custom field which i...