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Feature Request
View 1027 TopicsRecent activity
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Currently you can use the 'Organization Manager' role to manage tickets linked t...
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When a user sends emails too often (as specified in Setup > Email rate limiting)...
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If a ticket is in a Child department then you can see both the Parent and the Ch...
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We would like 'Next reply time' to be added as an SLA option. Currently there a...
Bug Report
View 117 TopicsRecent activity
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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While getting 5 new agents up to speed all looked at the unassigned in this sect...
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When creating a Macro for a particular problem that we wanted to include some br...
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Hi Markus, Currently this follows the default settings as defined in Admin > Ti...
Suggestion
View 95 TopicsRecent activity
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Hi, I’m trying to determine how often our agents send emails to users when ...
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We have several automated emails that are sent to our Deskpro incoming email tha...
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Currently, the table hit_record is hardcoded to only accept 7500 records. An op...
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We would like to use the feature that limits email attachments to specfic file t...
DPQL Reports
View 10 TopicsRecent activity
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We can run the report below to find the percentage of tasks that we are completi...
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This report gives us a count of positive, negative and neutral satisfaction rati...
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This query generates a list of users who have a value for a custom field which i...
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Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date...