Community
Feature Request (1213)
View all Feature RequestsRecent activity
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It would be nice for organization CRM pages to show the members of their child o...
1D -
The idea is to inform the user when the agent is busy. ie. if the agent has 3 ...
2D -
We would like the ability to remove the 'csv download' and 'print' buttons on ...
7D -
Currently it isn't possible to trigger actions based on when a ticket is merged....
7D
Bug Report (118)
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Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
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My organization needs a way to print a guide topic and the children under it (in...
7M
Suggestion (120)
View all SuggestionsRecent activity
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It would be helpful if there was an option for managers of parent organizations ...
1M -
We would like this option to be availble for non agents as well:
2M -
Add the ability to specify a hyperlink in the "busy" message which end users rec...
2M -
For the 'enable subject matching on ALL email messages', we would like the abili...
3M
DPQL Reports (11)
View all DPQL ReportssRecent activity
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If you would like to report which tickets have been closed with one message from...
1Y -
We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y