Community
Feature Request
View 1074 TopicsRecent activity
-
I'd like a way to subscribe all my agents to the Knowledgebase, so when we add n...
-
We'd like to be able to add translations for Guides, like the option that is cur...
-
I wanted to create a ticket filter in the agent interface to show only tickets a...
-
It would be nice to have some additional fields like a phone number format with ...
Bug Report
View 119 TopicsRecent activity
-
Is there any hope to improve the loading speed of the agent page? On a slow inte...
-
Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
-
While getting 5 new agents up to speed all looked at the unassigned in this sect...
-
When creating a Macro for a particular problem that we wanted to include some br...
Suggestion
View 100 TopicsRecent activity
-
When using 'Forward as a new linked ticket' in Deskpro there's a checkbox to a...
-
You can update properties of charts on dashboards using json. However this does...
-
I’m looking to spin up three different chat widgets, one for each of our suppo...
-
We often raise tickets from calls where we do not have a user's email address. ...
DPQL Reports
View 11 TopicsRecent activity
-
If you would like to report which tickets have been closed with one message from...
-
We can run the report below to find the percentage of tasks that we are completi...
-
This report gives us a count of positive, negative and neutral satisfaction rati...
-
This query generates a list of users who have a value for a custom field which i...