Community
Feature Request (1152)
View all Feature RequestsRecent activity
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Add the possibility of adding predefined articles to the chat widget.
1D -
Allow admins to set agents as offline for chat and voice. E.g. an agent may for...
2D -
Add the possibility of seeing a short summary of the ticket without having to op...
3D -
Have a tick box menu to pick what you want the Elasticsearch to search through, ...
3D
Bug Report (120)
View all Bug ReportsRecent activity
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
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My organization needs a way to print a guide topic and the children under it (in...
1M -
From the Dashboard designer there is a helpful button that displays above most w...
2M
Suggestion (114)
View all SuggestionsRecent activity
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To be able to see sites a user was on before they start a chat, like how you can...
21D -
Currently it only displays the first 20 or so characters. I have to click the ti...
23D -
It is currently only possible to turn off all keyboard shortcuts, however it wou...
1M -
We would like some improvements to the API to include the new messenger feature....
1M
DPQL Reports (11)
View all DPQL ReportssRecent activity
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If you would like to report which tickets have been closed with one message from...
10M -
We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y