Community
Feature Request
View 1050 TopicsRecent activity
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Can you add the option to OR search text items in advanced ticket search?
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It would be useful to create a way to disable chat between agents/IM
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When you look at an organization's CRM card it would be helpful if you could sor...
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Is there a possibility to copy+paste the SLAs just like it is for user groups fo...
Bug Report
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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While getting 5 new agents up to speed all looked at the unassigned in this sect...
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When creating a Macro for a particular problem that we wanted to include some br...
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Hi Markus, Currently this follows the default settings as defined in Admin > Ti...
Suggestion
View 98 TopicsRecent activity
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As an admin, when you use the option to update an agent password, an email is au...
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It would be helpful if we could enable user self-registration for specific domai...
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Currently when you run a report it's liited to output 2500 rows. It would be he...
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Hi, I’m trying to determine how often our agents send emails to users when ...
DPQL Reports
View 11 TopicsRecent activity
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If you would like to report which tickets have been closed with one message from...
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We can run the report below to find the percentage of tasks that we are completi...
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This report gives us a count of positive, negative and neutral satisfaction rati...
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This query generates a list of users who have a value for a custom field which i...