We are pleased to announce a new release of the DeskPRO helpdesk platform, build #433.

The following is an automatically generated list of changes in this release:

• NEW New agent reply codes: #urgency 123, #follow john, #unfollow jane
• NEW Phone numbers API
• IMPROVEMENT Added new admin ticket setting to disable drafts on newticket
• IMPROVEMENT link ticket in task trigger action
• IMPROVEMENT "Toggle All" for department permissions in Admin
• IMPROVEMENT SMS actions for Escalations and SLAs
• FIX API: The direct_login_url returned from people/id/login-token was incorrect
• FIX Agent ticket view: Going from field edit move back to view, some fields might remain hidden even if they should be visible (until the tab was reloaded)
• FIX Default satisfaction escalation never matched any tickets
• FIX Reports: On dashboard, if you grouped by a custom field and then deleted the field, you would get errors
• FIX Merge menu did not list users other tickets
• FIX Merge menu did not list users other tickets
• FIX Disabling archive did not update existing tickets properly
• FIX ticket fields layout visibility
• FIX list display options are mixed from different lists
• FIX kb and news article datetimepickers
• FIX some agent auth usersource settings were not showing the filter textbox
• FIX ticket counters on Portal
• FIX force showing scrollbars on ticket fields
• FIX assigned agent team action
• FIX Edge-case where email attachments in emails might appear as 'filename.bin'
• FIX sticky search by phrase
• FIX ticket SLA notification message
• FIX open publish links in new tab
• FIX keyboard shortcuts for tickets list
• FIX datetime widget positioning on ticket props
• FIX report builder
• FIX don't allow to select the same ticket for a merge
• FIX check per org field trigger when ticket submitted via portal
• FIX userchat show PM at 12 after noon
• FIX show alert when there is no perm to create new person with new ticket
• FIX save the state of ticket charge checkbox before update
• FIX allow to unset ticket flag by trigger
• FIX userchat snippets
• FIX more operators for custom fields trigger criteria
• FIX scrollable charges table
• FIX elastic user search by ticket id/ref
• FIX usersearch by ticket ID and Ref
• FIX "discard draft" button font
• FIX reset draft to default values
• FIX usersearch js error
• FIX Add first_name/last_name params to POST /people api
• FIX don't show monetary charges with time ones
• FIX don't allow to remove the user's only email
• FIX reminder email subject
• FIX update escalation date_created when "enable" is toggled
• FIX allow admins to delete Publish drafts
• FIX Login from chat widget frame
• FIX force update ticket messages for self when a reply/note added via email
• FIX API: Ticket search on multiple custom choice values didnt work
• FIX use mysql for label search on portal
• FIX Org table references
• FIX person searchbox on newticket
• FIX allow to deselect User column on table view
• FIX mysql search indexer
• FIX default values for not visible org and person fields

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.