Deskpro 2018.2 Release - News / Release Announcements - Deskpro Support

Jul 18 2018

Deskpro 2018.2 Release

Authored by Grace Howlett
Category: Release Announcements

We’re delighted to announce the release of Deskpro 2018.2

Deskpro 2018.2 includes the updates, improvements, and bug fixes listed below:

New Reports:

DP-2054 Error displayed when trying to add report widgets via a limited-permission agent account.
DP-2053 Double clicking on a custom dashboard causes the report interface to bug/blank out, and you must refresh/re-click other tabls.
DP-2049 Sporadically when changing the variable field type in the stat builder, the change is not retained and the builder bugs out.
DP-2047 Multiple issues with the stat "Avg time till first response". Hierarchy for sub-departments not shown properly. Column headings were missing. Values were not represented as rounded decimal values, but fractions.
DP-2040 When creating new custom report dashboard, interface will result in an error when checking "All Agents View"
DP-2039 Not possible to create or save additional labels for built-in reports
DP-2032 Could not save a report in RAW DPQL editor when there was both a Order By and Report By
DP-2031 Stat builder seems to bug out when saving a custom stat with a REGEXP query.
DP-2030 Using any custom field alias does not work unless referencing the tickets table.
DP-2029 Cloning a stat, modifying it then saving it will cause the page to hang
DP-2010 Error when using a timezone behind GMT (negative offset)
DP-2002 Error exporting certain CSV files
DP-1990 Dashboards not always retaining modifications to widget layouts
DP-1986 When creating a new stat in the Stat Builder, "New Stat" replaced incorrect previous "New Report" terminology
DP-1976 Additional unwanted HTML rendered when splitting by "Agent Name"
DP-1963 Remove notification warning users about imminent decommissioning of legacy reporting
DP-1924 Unable to clone LAYERED reports
DP-1912 Reports V2 GUI: Layering two reports as a line graph displays one data output as an area graph
DP-1904 Clickable output in tables
DP-1863 Improvement to how different timezone intervals are handled in calculations
DP-1562 Special public URL with long authcode to view dashboards of external devices

API:

DP-1973 API v2: Add an is_disabled parameter for PUT to enable/disable users accounts
DP-1932 API V2: Add a date_created parameter POST /api/v2/tickets
DP-1918 API V2: Add a brand parameter POST /api/v2/tickets

General fixes and improvements:

DP-984 Inline embedded (pasted) images are not attached to emails
DP-2061 Enable cloud HTTPS on all custom URLs and enable auto-correction.
DP-2058 IMAP connections without SSL/TLS security connections will fail by default
DP-2057 Unable to reorder reports within a dashboard, while editing dashboard properties
DP-2043 Unable to attach any files to news articles, no attachment feature post creation or article.
DP-2025 Add setting a flag for particular specific agents, instead of all or none.
DP-2013 Certain Deskpro user sources appearing as "Disabled" entirely, preventing the registration of new users
DP-2003 Licensing issues caused by bulk importing agents at once
DP-1996 Unregistered users email address is exposed if you attempt to access a follow and incorrect URL to that users ticket
DP-1975 Refreshing the page after updating priority in a ticket is resetting the custom organisation field value
DP-1970 When an Agents permissions for a chat department are toggled off, the Agent can still see 'Missed Chats' titles for that Department in the list
DP-1964 Adding multiple followers to new tickets does not work and ticket notification emails are not sent to followers
DP-1961 Fixes to decoded filenames in email attachments
DP-1958 Unable to 'delete and update people' for custom user fields when the field is being applied to a user profile
DP-1940 Deleting a ticket will now purge messages from the incoming server log
DP-1937 Database Integrity Fix Problem: "Fix-schema: Unknown database type enum requested.
DP-1923 FineDiff should be installed with composer to improve content revision comparison
DP-1922 Further errors resolved with the database integrity fixes.
DP-1917 When a CRM user is created through AD, it will not assign the user to custom brands
DP-1905 Multi-brand to email settings - Setting a default from name heaader for system generated mail
DP-1899 Apps installer fails if server is missing ZipArchive
DP-1892 Set languageID in widget code to currently selected language in portal.
DP-1879 Validation 'Verify your email' is displayed to User submitting ticket even if 'Agent' has confirmed User manually
DP-1812 Fix image alignment in knowledge base articles
DP-1800 Error in New Email Templates - agents not receiving notifications of new trigger creation
DP-1785 Code blocks (<pre> tags) causing corruption in ticket emails
DP-1778 Improvements to realtime events when using the "Deskpro Notification Service" feature.
DP-150 Issue with communicating between two helpdesks, tickets not routing back into eachother.
DP-1453 When creating a new ticket as an agent, changing the default brand does not automatically update the ticket properties to match the department
DP-2084 When creating a linked ticket, the parent tickets subject line should be copied into the new child ticket.

New functions:

DP-2016 Under Admin > Emails> Email Accounts > Advanced Settings > Disable attachment permalink list at the bottom of email message text - hide all attachment links in agent replies.
DP-1954 Add checkbox to Auth & SSO > AD/LDAP to disable the ability to sync user profiles.
DP-1952 Hovering over a ticket ID brings up an icon on the right to copy an internal link to the ticket
DP-1942 Within the ticket messages view, "Download Original Email" and (delete permissions required) "Delete Original Email"