Restoring after a stuck auto-update - Knowledgebase / Deskpro Legacy - Deskpro Support

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Restoring after a stuck auto-update

Last updated: Nov 9, 2017 by Paul Davies

Question

The update process has stuck and my helpdesk is offline, displaying the "The helpdesk is undergoing routine maintenance. We will be back in about 10 minutes" message. It's been a lot longer than 10 minutes and I've tried refreshing the browser but nothing is happening.

Solution

See the section Recovering from a stuck update in the sysadmin manual for how to recover from this.

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Author: Christopher Nadeau
Last update: Nov 9, 2017