Skip to main content

I'm having trouble with emails forwarded from certain accounts not showing up in the interface - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm having trouble with some forwarded emails not showing in the interface

I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Authors list

Question:

When I forward emails from my personal account to the helpdesk, they are not turned into tickets. Other people can forward tickets fine.

Answer

Check the Incoming Email Log on Admin > Emails > Email Accounts for errors specific to your account.

Emails can be rejected because your personal email account is set up as a ticket account in the helpdesk. An account that can receive Deskpro tickets should not be used as an agent account. This is necessary to avoid email loops and other problems.

 


Helpful Unhelpful

51 of 107 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?