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How do I convert a normal user to an agent? - Knowledgebase / Deskpro Legacy - Deskpro Support

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WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I convert a normal User to an Agent?

How do I convert a normal user to an agent?

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  • Last updated: Aug 31, 2023 by Lara Proud

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Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgrade them to an agent account?

Answer:Copy link to Answer: to clipboard

Simply use their email address to create an agent in the admin interface. Deskpro will make them an agent, while preserving any information you added about them while they were a user, any tickets they've created, etc.

 

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Author
Ben Henley
Last update
Aug 31, 2023