Fixing logged IP addresses when using Deskpro behind a proxy/load balancer - Knowledgebase / Deskpro Legacy - Deskpro Support

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Fixing logged IP addresses when using Deskpro behind a proxy/load balancer

Last updated: Nov 9, 2017 by Paul Davies

If you are using Deskpro behind a load balancer or reverse proxy, then you need to enable a new option in your config.php to allow for "real" user IP addresses to be logged.

See this article for how to configure Deskpro to work with proxies:

Configuring Deskpro to work with proxy servers

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Author: Christopher Nadeau
Last update: Nov 9, 2017