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Can tickets be put on hold? - Knowledgebase / Deskpro Legacy - Deskpro Support

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WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can you avoid Ticket Collision?

Can tickets be put on hold?

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  • Last updated: Sep 8, 2023 by Lara Proud
Can tickets be placed into pending by one technician to prevent two technicians from replying at once.

Yes.

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This Article Category Knowledge Base
Author
Chris Padfield
Last update
Sep 8, 2023