It would be nice for certain users to see tickets logged by other organizations. For an example, account managers need to see their organization's tickets but do not necessarily need to be agents.
Official response
Thanks for the suggestion, we have recently implemented a new functionality where an end-user can be associated with more than one organization. In an instance where a user needs to view tickets for multiple organizations, you would be able to add the organization to their user profile and make them an organization manager, this would give the user visibility over the tickets submitted across multiple organizations from the Help Center 'My Tickets' area.
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