Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted - Community / Feature Request - Deskpro Support

Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted Collecting Feedback

Anand Athi

Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implement a feature that forces users to acknowledge they read suggestions before the ticket can be submitted like other helpdesks?

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New Feature Request

Author: Anand Athi
Date Created: May 1, 2014
Category: Tickets

Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted - Community / Feature Request - Deskpro Support

Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted Collecting Feedback

Add a comment

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