Flag is seen by all agents - Community / Bug Report - Deskpro Support

New Bug Report

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Flag is seen by all agents Finished

Douglas Martin

Flags are designed for each agent's personal use: agents can't see each other's flags. . But … when we set the flag with a new ticket trigger all agents can see the flag. See attached image of the trigger.

Official response

Eloise Rea

Hi Douglas, I’m just reaching out as we are doing a review of open bug reports in Deskpro since the release of Deskpro Horizon. I’ve taken a look into this issue and flags have now become stars in Horizon so this issue should no longer occur. I’m very sorry for the delay in providing an update here. We have since implemented weekly release cycles and reviews to ensure you are always up to date.

Comment (1)

Douglas Martin

6 years ago

We really would love for this to be fixed or help with a workaround. Is this an issue that will be dealt with or should we look for other strategies?

New Bug Report

Flagging.JPG (64.34 KB)

Author: Douglas Martin
Last update: Feb 9, 2024
Category: Tickets

Flag is seen by all agents - Community / Bug Report - Deskpro Support

Flag is seen by all agents Finished

Official response

Comment (1)

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