Add sub-statuses as a filter grouping option - Community / Feature Request - Deskpro Support

New Feature Request

52

Add sub-statuses as a filter grouping option Finished

Takahiro Mukoyoshi

We want you to add sub-statuses as a filter grouping option:

Official response

Lara Proud

Thanks for this suggestion, you are now able to group each of your Ticket Queues by Ticket Status and Sub-status!

Comments (2)

Dustin J. Albright

4 years ago

We have recently implemented our first sub status, and I'm noticing there is not option to sort by sub-status. I wanted a method to separate user issues from ongoing projects and requests so I added a sub-status under Awaiting Agent, but those tickets are now just sprinkled throughout my users help request with no way to sort them.

Joël Messas

5 years ago

It would be great if you could show sub-statuses in the ticket overview filters in the first column of the UI:

New Feature Request

Author: Takahiro Mukoyoshi
Last update: Dec 4, 2023
Category: Tickets

Add sub-statuses as a filter grouping option - Community / Feature Request - Deskpro Support

Add sub-statuses as a filter grouping option Finished

Official response

Comments (2)

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