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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
17
Task handling improvements
Zsolt Kiss
Aug 26, 2018
Collecting Feedback
0
20
Download attachements in bulk
Zsolt Kiss
Aug 26, 2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
Aug 21, 2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
Aug 15, 2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
Aug 14, 2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
Aug 14, 2018
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
NL Hulshof
Aug 14, 2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
Aug 10, 2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
Aug 6, 2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
Aug 5, 2018
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
Aug 3, 2018
Collecting Feedback
0
20
Read-only custom fields
Gerard Krol
Aug 3, 2018
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
Aug 3, 2018
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Masaki Sugiyama
Aug 1, 2018
Collecting Feedback
1
11
Add more filters to Agent Hours
Steve, Lam Hang
Aug 1, 2018
Collecting Feedback
0
15
is confirmed = uservalidated
Thomas Menamparampan
Jul 31, 2018
Collecting Feedback
0
23
Less than (<) sign in snippets
Gerard Krol
Jul 27, 2018
Collecting Feedback
0
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
Jul 25, 2018
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
Jul 25, 2018
Collecting Feedback
0
22
No obvious way for non-admins to refresh Jira project list
Thomas Dakan
Jul 24, 2018
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Romanita Courson
Jul 23, 2018
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Thomas Dakan
Jul 23, 2018
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Koen Glotzbach
Jul 20, 2018
Collecting Feedback
1
27
Two Factor Authentication (DUO)
Tom Schoen
Jul 17, 2018
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
Jul 17, 2018
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
VDC Support
Jul 16, 2018
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
Jul 16, 2018
Collecting Feedback
0
14
Downloading documents
Kieron Hill
Jul 13, 2018
Collecting Feedback
0
8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
Jul 7, 2018
Collecting Feedback
1
26
API v2: POST messages into /tickets/{id}/messages as end user
Harry Hellerschmid
Jul 5, 2018
Collecting Feedback
0
37
Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
Jul 2, 2018
Collecting Feedback
2
29
A separate agent permission to be able to control agent followers
Christoph Strauss
Jun 26, 2018
Collecting Feedback
1
18
Snippets Autocomplete!
Jeremy Cunningham
Jun 25, 2018
Collecting Feedback
0
19
Forward Tickets
Rafie
Jun 21, 2018
Collecting Feedback
0
20
Chat full log
Jessica Johnson
Jun 21, 2018
Collecting Feedback
0
26
"Important" NOTE
Danilo
Jun 20, 2018
Collecting Feedback
1
19
Separate naming for custome fileds
Philipp Bartsch
Jun 19, 2018
Collecting Feedback
0
19
Option to disable the Agent profile picture sync from Active Directory
Samuel Waser
Jun 19, 2018
In Development
0
18
Follow Up - Change Department
Danilo
Jun 19, 2018
Collecting Feedback
0
19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
Jun 18, 2018
Collecting Feedback
0
21
DPQL: tickets.date_first_agent_note
Robin
Jun 15, 2018
Collecting Feedback
0
22
CRM required fields need to be mandatory whenever a new user is created
Irene Tortorella
Jun 12, 2018
Collecting Feedback
0
15
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Jeroen van der Steen
Jun 11, 2018
Collecting Feedback
0
17
Fixed Ticket Title
Christoph Strauss
Jun 5, 2018
Collecting Feedback
0
18
Ability to reference an external ticket responses email subject through a variable
Robin Wolters
Jun 4, 2018
Collecting Feedback
0
16
New functions for new multibrand actions
Samuel Waser
May 25, 2018
Collecting Feedback
0
8
Send secure links to documents rather than the documentn themselves when emailing a user
Kieron Hill
May 25, 2018
Collecting Feedback
0
15
Custom from and to dates in reports dashboards
Thomas Goulet
May 23, 2018
Collecting Feedback
0
27
Working hours and Chat
Graham Greenlee
May 23, 2018
Collecting Feedback
1
10
Searchable Custom Dropdown Field
Nyl Brian Ong
May 23, 2018
Collecting Feedback
0