Deskpro Support
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Chat Notification Sound
Can there be multiple options for sound?
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...