Search Labels - Deskpro Support
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...