Search Labels - Deskpro Support
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Add a timezone field for Organizations
It would be helpful if you could assign a timezone field to an organization. Then users could inher...
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Visibility of members of a child organization on organization page
It would be nice for organization CRM pages to show the members of their child organizations in the ...
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Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
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Preferred Organization Language
Can I set the preferred language of an organization of a user? Can the language be inherited from or...
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List of tickets on organization page
Currently, i can see tickets on user´s page in form of list Will be great to have same ticket list ...
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Make Deskpro recognise the organisation when it has been cc'd on an email
Make Deskpro recognise the organisation when it has been cc'd on an incoming email
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Show Organisation Label in the ticket Detail
Is it possible to show the Organisation Labels in the ticket detail display options, in the agent Vi...
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Organization Parents in overview table
Is it possible to display the parents of the organizations in the table and also in the ticket? Ther...
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Prevent Auto-Fill when adding a new Person or Organization
When I go to create a new Person or Organization, the auto-fill is annoying and rather than turning ...
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Add Sort Criteria for Organizations
The sort criteria for organizations is currently limited. If you could add some extra options that ...
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New Ticket Trigger - Set Organization
I want the Action of a New Ticket Trigger to be "Set Organization." I'd like to be able to set the O...
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Auto-Fill causes mistake when creating users and organizations
An impact I've noticed when managing users and organizations is that some time when as an agent crea...
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being able to search in Organisation's Notes
Dear Team, <br /> It would be very useful to being able to search in the Notes fields under Organis...
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Add ability to be able to quickly import Organization data by csv
When we import users via csv, the address information gets added on the user level but we would lik...
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Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
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Change Organization phone numbers to tel protocol links
User contact phone numbers are are 'tel' links and can be clicked to send the phone number to a call...
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Show organisation avatar in ticket
it would be nice to see the organisation avatar the same way as the user avatar is shown.
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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More advanced rules to add users to Organizations
It would be nice if users could be added to organizations with more advanced rules than just by look...