Search Labels - Deskpro Support
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Make time registration as duty field mandatory for agent
We need an option if the agent closes a ticket with an answer or a note that the time registration m...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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API should return ID of "predefined choices" custom field
We have defined a custom field of type 'predefined choices' (see screenshot). When I retrieve a tick...
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Search Custom Fields in main search box
It would be nice to be able to search through Custom fields in the main search box. I know this can ...
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Reorder custom choices - Nesting
With the new feature to build multiple level custom choice fields, I would like to re-organize some ...
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Managing Custom Fields in Admin
In Deskpro I created - custom fields Display Style Select Box (single selection) with hundres and hu...
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Time Log Custom Field Variables
I would like to be able to access the Time Log custom fields as variables in triggers and email temp...
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Custom user fields for specific usergroups
Ability to have custom user fields only apply to specific usergroups allowing you to customize their...
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Links in custom ticket fields
I'm unable to insert hyperlinks into custom ticket field titles, either by inserting a hyperlink (ju...
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Changing Type for Custom Fields
It would be useful if it were possible to change the Field Type of an already created Custom field.
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Option to translate contents of custom "Display" field
I believe all custom fields can be translated, or are already translated by default. There is unfort...
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Dynamic dropdown custom ticket fields
We would like the ability to have dynamic dropdown fields when creating a custom ticket field. For i...
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Character validation on the account registration form
Allow character filtering/validation on the "Name" field of the account registration form. E.g. to ...
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Parsing message content into custom fields
It would be helpful if it were possible to parse elements of incoming messages into custom fields. ...
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More filter options for text box custom fields
If we create a custom field with field type Single-line Text Box or Multi-line Text Box. The conten...
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Search for Article Custom Fields
Would it be possible to allow searching for articles custom fields titles or content in the portal? ...
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Allow the ability for Admins to restrict Date/Time custom field selections to working hours
We use the date/time custom field feature in the user contact form to offer calls within 7 days of o...
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Automatically save custom field entries in the agent interface
Is it possible that when an agent chooses an option in one of the ticket fields, we no longer need t...
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Improve the display of drop-down custom fields in the mobile app
I have 3 levels of nested options for a custom field. Eg. Option A- Example 1-- Example 2---Example...
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Replicating criteria settings in the ticket form layouts for quicker form creation
When a criteria is applied to a field in the agent form, it would save a lot of time if there was an...
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Per-User Custom Fields
It would be great if these could be referenced via variables and in reporting. In a similar way to ...
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Search in custom Organisation fields
Is there a possibility to search in custom fields for organisations? It would be great to search for...
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Select/Deselect all option for layouts when creating ticket fields.
When creating a new field the possible layouts that it can be applied to are all selected by default...
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API - Custom Billing Fields
Can there be a way to access the "Custom billing fields" through the API