Sep 3 2014

DeskPRO Build #363 Released

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #363.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT Show DeskPRO news items as tabs in agent interface
  • FIX Pulsing tab when new chat message arrives
  • FIX SLAs did not render to ticket list
  • FIX KB mass-actions while in single-column mode
  • FIX Pane resizer when in two-column mode
  • FIX ElasticSearch 'test' would sometimes show passed when it actually failed
  • FIX Trigger list would show empty message even if there were department or email account triggers
  • FIX Many SQL queries used on ticket dislpay when many agents exist in the system
  • FIX 'Add' menu did not close if your mouse pointer was directly right of the button
  • FIX Possible issues with some LDAP/ActiveDirectory user sources to do with updated 3rd-party library

This update has now been rolled out to all Cloud customers.

If you are using DeskPRO Download, you can update your installation from the admin interface.

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