Jul 9 2014

DeskPRO Build #348 Released

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #348.

The following is an automatically generated list of changes in this release:

  • NEW Can now use advanced formatting/variables in 'set subject' trigger
  • FIX Bugs in the workflow of feedback validation
  • FIX Opening task date dialog when using Chrome on a touch device
  • FIX 'View Full Message' button did not work on Win8/Touch devices
  • FIX 'Forward Message' did not embed inline images properly
  • FIX Adding CC's from agent interface did not always show suggestions as you typed
  • FIX $http object (used in widgets/apps) was not signign requests with the request token which made it fail when calling the DeskPRO proxy
  • FIX Bad display of hr tags in articles
  • FIX Saving ticket notification preferences for an agent from admin interface sometimes would not work. If agent had no 'other notifications' enabled, then saving ticket notifications wouldn't persist.
  • FIX Task counts not showing same results as actual number of tasks in a list.
  • FIX Error on delegated task list when agent is part of one or more teams
  • FIX Some apps settings would not be set properly upon first install and would need you to re-save the settings page
  • FIX API data not being updated when custom fields are updated. Also affects subject not being updated in real-time if it was changed on the back-end.

This update has now been rolled out to all Cloud customers.

If you are using DeskPRO Download, you can update your installation from the admin interface.

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