We find that chat's are being missed and that if there was a round-robin chat function, we can hold specific agents accountable.

Comments (1)

Benedict Sycamore
Hi Kyle, we've just released a new feature for Deskpro enabling Round Robin Chat Assignment.

https://support.deskpro.com/cy_GB/news/posts/chat-round-robin

We hope you find this new feature useful, and thank you for your feedback.