Hi<br /><br /> <br /><br /> As you know Kayako is one of the more well known help-desk system and many of your potential customer is using Kayako. If you have the tools to import from Kayako it will definitely help to gain more switch over.
I am wondering the same, we have been using Kayako for a couple of years now, and we are looking for a new helpdesk system to move too.
Our Kayako importer has been launched. Details here: https://github.com/DeskPRO/deskpro-importer-tools/tree/master/importers/kayako