Since release 2019.6 it is possible to forward a ticket as a new ticket (https://support.deskpro.com/en-GB/news/posts/forward-and-create-new-linked-ticket). It would be nice if I as an admin can set this option on by default.

Comments (2)

Matthew Wray
Hi Patrick,

You can set this checkbox to be selected by default in Admin > Tickets > Settings
Towards the bottom of the Ticket Defaults area there's an optiong for 'Forward as a new linked ticket'.
Hope that helps!
Patrick Wijntjes
Hi Matthew,

Thanks for you help! I expected this setting under Admin > Tickets> Forward Settings.

Kind regards,

Patrick