We're using on-prem version 2019.7.3. - and when I create a New Ticket and switcht to NOTE, it still says "Save Note as Awaiting User", and not
"Save Note as Awaitin Agent" as it says here: https://support.deskpro.com/en/news/posts/new-feature-start-a-ticket-with-an-agent-note

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Comments (1)

Matthew Wray
Hi Markus,

Currently this follows the default settings as defined in Admin > Tickets > Settings > Ticket Defaults > New Ticket > Set status

It is only possible to set the same status whether you are starting the ticket with a reply or a note so I guess this would be a feature request to split out the default for notes and replies?

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