Community - Deskpro Support

Title

Status change

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Activity

Report Unassigned Tickets on Dashboard

… Report

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KB articles ordered by publish date, oldest on top

… Report

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Configurable Look&Feel of Agent sight

… Report

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Auto assign agent and team once you open the ticket

… Report

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Change or improve default publish editor for more advanced edits

… Report

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Default Option: Forward as a New Ticket

… Collecting Feedback

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When opening a ticket, make the view jump to the top of the last message

Collecting Feedback 3mos Report

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Support multi language in the mobile apps

In Development 38s Collecting Feedback

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Show the full hierarchy of custom fields in dpql report output

… Collecting Feedback

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Support & Integration for Calendly Scheduling

… Collecting Feedback

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Ability to add a value to, or remove a value from, a category-like field

… Collecting Feedback

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Saving attachments fails without indication when the virus scanner interferes

… In Development

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DeskPro Variables for Snippets

… In Development

1

Modifiable robots.txt file

… Collecting Feedback

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Ticket filters with 'OR' logical condition

Report 3w Collecting Feedback

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Disable transcript download

… In Development

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Converting Chats to Tickets automatically

… In Development

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Option to create page sections with H2 and H3 in Guides

In Development 13s Collecting Feedback

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Call Tickets - Show Local Time, if TZ is different from Agents

Report 5m Collecting Feedback

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Let agents confirm certain urgency levels

Report 1w Collecting Feedback

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Have the option to make snippets not case sensitive

In Development 1m Collecting Feedback

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Date range field

In Development 1m Collecting Feedback

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Manager access to child organization tickets

… Collecting Feedback

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Enable smart-parsing of emails forwarded into the helpdesk by users

In Development 1m Collecting Feedback

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Hyperlinks in "busy" message in chat

… Collecting Feedback

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The ability to 'enable subject matching' on specified domains only

In Development 3d Collecting Feedback

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WHMCS App

… Collecting Feedback

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Integrating Deskpro with Google Cloud Search

… Collecting Feedback

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Sync Deskpro contacts to Outlook

… In Development

1

The ability to see sites a user was on before they start a chat

In Development 1m Collecting Feedback

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Ability to resize the subject section column

Report 56m Collecting Feedback

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Disable / Enable individual keyboard shortcuts / commands

… In Development

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Improve the Messenger API

… Collecting Feedback

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Allow setting the main font family

Report 1h Collecting Feedback

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Make display fields translatable

In Development 59m Collecting Feedback

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Cursor always on top when scrolling one page further in the ticket view

Report 26m Collecting Feedback

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Different captcha rules for 'guests' and 'users'

Report 2m Collecting Feedback

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Repeating Task or Ticket

In Development 2mos Collecting Feedback

2

Link Articles and Guides to Ticket?

In Development 1m Collecting Feedback

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Link to articles and guides in ticket replies?

… In Development

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Agent Instigated Chat

In Development 14s Collecting Feedback

1

agent assign for linked tickets created from a forward

In Development 5m Collecting Feedback

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Overriding Chat Widget Settings using custom departments.

… Collecting Feedback

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Option for admin not to send email when updating agent password.

In Development 31s Collecting Feedback

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Allow users under specific domains to register themselves

In Development 45m Collecting Feedback

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Report row limit

In Development 6s Collecting Feedback

2

Determine how often agents send emails when creating ticket in agent interface

In Development 3mos Collecting Feedback

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Increase hit_record table to hold more than 7500 records

In Development 3mos Collecting Feedback

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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.