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DPQL Reports Feature Request Bug Report Design Feedback
Submit Suggestion
DPQL Reports Feature Request Bug Report Design Feedback
Community
Community
Submit Suggestion
DPQL Reports Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
1
Default Option: Forward as a New Ticket
Neil Davis
13 Feb 2023
Collecting Feedback
0
0
When opening a ticket, make the view jump to the top of the last message
Darren Banfi
30 Aug 2022
Collecting Feedback
0
65
Merge multiple tickets into one
Stefan Behrens
6 Apr 2022
Collecting Feedback
3
25
Sort by subject
Stefan Behrens
6 Apr 2022
Collecting Feedback
2
4
Email confirmation receipt
Grigory Murashov
1 Apr 2022
Collecting Feedback
1
20
Hover pop-up for ticket subject line
Joël Messas
27 Oct 2021
Collecting Feedback
0
4
Support multi language in the mobile apps
Roxane Collin
2 Aug 2021
Collecting Feedback
0
4
Show the full hierarchy of custom fields in dpql report output
Victor Salgado
30 Jul 2021
Collecting Feedback
0
2
Support & Integration for Calendly Scheduling
Jacquot, Etienne P
29 Jul 2021
Collecting Feedback
0
3
Ability to add a value to, or remove a value from, a category-like field
Jeroen van der Steen
23 Jul 2021
Collecting Feedback
0
2
Saving attachments fails without indication when the virus scanner interferes
Jeroen van der Steen
22 Jul 2021
In Development
0
5
DeskPro Variables for Snippets
Elliott Collins
20 Jul 2021
In Development
1
2
Modifiable robots.txt file
Stella Ruibal
23 Jul 2021
Collecting Feedback
0
6
Ticket filters with 'OR' logical condition
Stéphane Marteau
14 Jul 2021
Collecting Feedback
0
2
Disable transcript download
Futa Odahara
23 Jun 2021
In Development
0
3
Converting Chats to Tickets automatically
Bill Gabay
22 Jun 2021
In Development
0
3
Option to create page sections with H2 and H3 in Guides
Alexander Lloyd Clemons
8 Jun 2021
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
24 May 2021
Collecting Feedback
0
3
Let agents confirm certain urgency levels
Trendfire
24 May 2021
Collecting Feedback
0
1
Have the option to make snippets not case sensitive
Koen Glotzbach
11 May 2021
Collecting Feedback
0
5
Date range field
Christine Briegmann
9 Apr 2021
Collecting Feedback
0
3
Manager access to child organization tickets
Christian
12 Mar 2021
Collecting Feedback
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
12 Feb 2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
23 Feb 2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus
15 Jan 2021
Collecting Feedback
0
6
WHMCS App
Anand Athi
14 Dec 2020
Collecting Feedback
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
23 Feb 2021
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
16 Nov 2020
In Development
1
4
The ability to see sites a user was on before they start a chat
Steve Bailey
9 Oct 2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
7 Oct 2020
Collecting Feedback
0
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
30 Sept 2020
In Development
0
9
Improve the Messenger API
Christian Cantinelli
25 Sept 2020
Collecting Feedback
0
4
Allow setting the main font family
Mel Roth
2 Sept 2020
Collecting Feedback
0
6
Make display fields translatable
Koen Glotzbach
1 Sept 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
11 Aug 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen Glotzbach
3 Aug 2020
Collecting Feedback
0
9
Repeating Task or Ticket
Errol
13 Jul 2020
Collecting Feedback
2
15
Link Articles and Guides to Ticket?
Mika Ullgren
18 Jun 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
18 Jun 2020
In Development
0
37
Agent Instigated Chat
Azeem Javed
6 Apr 2020
Collecting Feedback
1
23
agent assign for linked tickets created from a forward
Henrik Tjernberg
18 Mar 2020
Collecting Feedback
0
23
Overriding Chat Widget Settings using custom departments.
Lu Parente
2 Mar 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3 Jan 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3 Jan 2020
Collecting Feedback
0
26
Report row limit
Bill Gabay
18 Dec 2019
Collecting Feedback
2
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6 Dec 2019
Collecting Feedback
0
22
Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3 Dec 2019
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21 Nov 2019
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
12 Nov 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
6 Nov 2019
Collecting Feedback
0