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Jun15
We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes, Improvements and API fixes following the last Release. General all-around performance improvements.New chat now raise browser notificationsImproved department permission management from usergroup pageNew setting to disable "time ago" (Admin >...
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Jun7
We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes, Improvements and API fixes following the last Release. API: Expose compiled JS to an API endpoint Layout JS specification Add missing `already_in_org` validator to OrganizationMemberType Fixes: Email logs...
Welcome to DeskPRO
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing DeskPRO customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Troubleshooting (2)
FAQs (12)
Paying for DeskPRO (25)
DeskPRO Cloud (10)
DeskPRO On-Premise (102)
Agent Interface (27)
Configuration & Administration (15)
- CSV import of CRM data doesn't work on my Cloud trial
- Can I set my helpdesk so that users can't reopen tickets after a certain time period?
- How do I make a reusable checklist of things to do within a ticket?
- How do I find the ID number of a DeskPRO field or other item?
- How can I make agents record a solution for each ticket?
User Portal (40)
Chat (14)
Email (58)
- Validation and decryption of S/MIME encoded email
- I need to switch email clients- how do I set this up?
- How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
- Intermittent imap_open() errors in logs
- Gmail/Google Apps "modern security standards" email error
Troubleshooting (31)
- Ticket form showing 'mistakes with form' error but not highlighting errors
- Issues with Agent Interface displaying old tickets and notifications
- I keep getting redirected to the wrong helpdesk address
- CSV import of CRM data doesn't work on my Cloud trial
- I can't drag attachments from Outlook to the DeskPRO agent interface
Reports Interface (31)
Automation (23)
Integrating With Other Services (10)
- Embed individual knowledgebase articles in an external app or site
- I can't drag attachments from Outlook to the DeskPRO agent interface
- "The requested URL /admin/jira/request_token was not found on this server" error
- JIRA "400: Bad Request oauth_problem=timestamp_refused" error
- How can I integrate WHMCS with DeskPRO?
Localization (4)
API & Development (15)
- 3 2012-2014 Permissions for articles in the knowledge base.
- 14 New Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
- 12 New Ability for categories in Knowledgebase to be translated when user changes language
- 32 New Add ability to automatically login the user with an link and token
- 22 New Ability to create unique date drop downs in reports