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News

Jun 28

Release Announcements

Deskpro Horizon Release 2022.26.0

We’re pleased to announce the latest release of Deskpro Horizon, version 2022.26.0. This release includes a number of new features that our team has been working to develop, alongside several general improvements to the interface and functionality, and bug fixes.

Jun 22

Release Announcements

Deskpro Horizon Release 2022.25.0

We are pleased to announce the latest release of Deskpro Horizon, version 2022.25.0. This release includes several new features that our team is excited to share with you, in addition to a number of general improvements and bug fixes. 💫 Ticket Search...

Jun 14

Release Announcements

Deskpro Horizon Release 2022.24.0

We’re delighted to announce the latest release of Deskpro Horizon, version 2022.24.0. This release includes new features, general improvements, and bug fixes. Two new features available with this release 💫 We have published our Shopify App, v1.0.7 (SC 74980). 💫 The Deskpro mobile...

Jun 7

Release Announcements

Deskpro Horizon Release 2022.23.0

We’re pleased to announce the latest release of Deskpro Horizon, version 2022.23.0. This release includes general improvements and bug fixes across the Admin and Agent interfaces.New Features 💫 With this release, we have added the ability for our Enterprise customers...

May 31

Release Announcements

Deskpro Horizon Release 2022.22.0

We’re pleased to announce the latest release of Deskpro Horizon, version 2022.22.0. This release includes general improvements and bug fixes in the Admin and Agent interfaces. Some of the improvements we have made 💅 We’ve added the ability to sort...

May 24

Release Announcements

Deskpro Horizon Release 2022.21.0

Improved ticket filtering functionality for Agents We are pleased to announce our latest release which includes the addition of our new List Builder. We have been working hard to continuously improve the power and functionality of filtering tickets in Deskpro....

May 17

Release Announcements

Deskpro Horizon Release 2022.20.0

New Channels added to On-Premise Deskpro is proud to announce that Voice, SMS, WhatsApp & Twitter channels are now available On-Premise. We have been working hard over the past few months to bring the full multi-channel experience of Deskpro On-Premise, in...

May 10

Release Announcements

Deskpro Horizon Release 2022.19.0

We are delighted to announce the latest release of Deskpro Horizon, included are the following improvements: SC 64799 - Improved labels and descriptions of the settings in admin that allow agents as followers in CC fields. SC 71261 - Allow agents to...

Mar 9

Release Announcements

Deskpro 2022.1.0 Release

We are pleased to announce the release of Deskpro version 2022.1.0. This is a bugfix release. Bug Fixes SC - 63890 - Move Google fonts loading to product and allow to disable it SC - 64608 - Add an existing user as a...

Feb 1

Release Announcements

Deskpro 2022.0.0 Release

We are pleased to announce the release of Deskpro version 2022.0.0. This includes a mixture of general improvements, bug fixes and security improvements. Bug Fixes

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Knowledgebase
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Getting Started (24)
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Using Deskpro (263)
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Sales, Billing & Legal (29)
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Additional Services (15)
View all articles in Additional Services

Developer & Reporting (98)
View all articles in Developer & Reporting

Getting Started (18)
View all articles in Getting Started

Legacy: How-to Videos (17)
View all articles in Legacy: How-to Videos

Legacy: Managing Deskpro On-Premise (132)
View all articles in Legacy: Managing Deskpro On-Premise

Community

Featured topics

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Latest status changes

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.

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Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.