Deskpro Support

News

Sep 16

Deskpro 2021.1.9 Release

We are pleased to announce the release of Deskpro version 2021.1.9. This includes a mixture of general improvements, bug fixes and security patches. ⠀General Improvements: CH-25401 - Appearance of HTML tables sent in via email improved CH-37970 - Minor change to...

Jul 13

Release Announcements

Deskpro 2021.1.8 Release

We are pleased to announce the release of Deskpro version 2021.1.8. This is a bug fix release with the following changes:PR-6045: Fixes magic link open redirectPR-6049: Fixes PDF generator not respecting proxy settings

Jul 6

Release Announcements

Deskpro 2021.1.7 Release

We are pleased to announce the release of Deskpro version 2021.1.7. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes:DPLEG-30453 - You may now ignore exact participant matching on emails for using Deskpro's subject...

Jun 2

Release Announcements

Deskpro 2021.1.6 Release

We are pleased to announce the release of Deskpro version 2021.1.6. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes:DPLEG-878 - Agent sessions are not expiring or agents not being logged out of helpdesk...

May 25

Release Announcements

Deskpro 2021.1.5 Release

We are pleased to announce the release of Deskpro version 2021.1.5. This includes a mixture of general improvements and bug fixes. General Improvements and Bug Fixes:DPLEG-208 - Agent notifications from new reply triggers were not sent if there is no...

Apr 22

Release Announcements

Deskpro 2021.1.4 Release

We are pleased to announce the release of Deskpro version 2021.1.4. This includes a mixture of general improvements and bug fixes. Improvements:DPHC-328 - Add translatable phrase for "Subject" on ticket form in Messenger widgetDPHC-331 - Add support for reCAPTCHA v3...

Mar 16

Release Announcements

Deskpro 2021.1.2 Release

We are pleased to announce the release of Deskpro version 2021.1.2. This includes a mixture of general improvements and bug fixes. Improvements:DPHC-180 - Add Glossary functionality to GuidesDPHC-306 - Added 4 new languages to Deskpro: Gaelic, Icelandic, Macedonian, SerbianDPHC-301 - Added...

Jan 27

Release Announcements

Deskpro 2021.1 Release

We are pleased to announce the release of Deskpro version 2021.1. This includes a mixture of general improvements and bug fixes.Improvements:DPHC-150 - Added date created to ticket view in Help CenterDPHC-211 - Searching community topics improved in agent interfaceDPHC-192...

Dec 8

Product

New structures for Guides

We are pleased to announce the release of improvements to Guides. To organise information more effectively and improve the stability of Guides, we’ve upgraded the information structure so Guides can be arranged with clear hierarchy in mind and be...

Dec 4