Deskpro Support

News

Sep 28

Support for OAuth2 authentication for Office365

We are happy to announce that we now support OAuth2 authentication for Microsoft Office365 email accounts.What is OAuth2 Authentication? OAuth2 Authentication is a more secure method to connect to your Office365 mail account through Deskpro. With Basic Authentication, your...

Jul 20

Product

Introducing our new Messenger widget

We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...

Jul 20

Product

New Email Templates

We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...

Jul 20

Product

We've launched the new Help Center theme

Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...

Jul 20

Release Announcements

Deskpro 2020.2 Release

21st October 2020 - 2020.2.9[Messenger] Chat messages covering up user info in agent interface[Messenger] Agent 'display name' not being used[Messenger] A prompt to submit a new ticket might appear in the middle of an active chat[Messenger] Added "DeskProMessenger...

Jul 20

Product

Report on user waiting time and first reply time within working hours

Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...

Jul 20

Product

Control whether Pending status is counted in SLAs and Ticket Waiting times

We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted.

Apr 16

Release Announcements

Deskpro 2020.1 Release

We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.

Mar 17

Release Announcements

Deskpro 2020.0 Release

We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and...

Nov 25

Product

Approvals

We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how...

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