Deskpro 2020.1 Release
We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.
Deskpro 2020.0 Release
We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and...
We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how...
Deskpro 2019.9 Release
We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk.
We've updated our Help Center to give you a preview of it's new design!
You've likely noticed that the look of our Help Center has changed. We have been working hard on an updated design for the Help Center and we are gearing up to make these changes available to you soon. We have...
Deskpro 2019.8.1 Release
We are pleased to announce the release of Deskpro version 2019.8.1. This includes a handful of useful bug fixes and general improvements.CH-2655 - The V1 API browser/explorer would throw an error, causing the endpoints to appear blank and disabling...
Deskpro Security Update (2019-09)
We released Deskpro v2019.8.0 today to on-premise customers to fix a critical security vulnerability. In this post, we will give you some background about the vulnerability and what we did to fix it, and what we're doing going forward.
Deskpro v2019.8.0 Released (Security Update)
Today we have released Deskpro v2019.8.0. This release contains an important update to fix a critical security vulnerability that affects on-premise installations. All Deskpro versions are susceptible and require updating. This does NOT affect you if you are a Cloud...
Deskpro 2019.7.4 Release
This release contains a hotfix for a regression that could break CSS on the portal when Deskpro is installed into a sub-directory. Bug Fixes:CH-2983 Invalid path to assets when Deskpro installed into a sub-directory
Deskpro 2019.7.3 Release
We’re happy to announce the release of Deskpro 2019.7.3 - This release focuses on patching up some bugs, and adding some general improvements to the helpdesk.Bug fixes and Improvements:CH-2553 Snippet and Macro browser console errors addressedCH-2233 Only correct...
- Why is Deskpro On-Premise pricing based on a subscription model?
- Managing and extending your Deskpro On-Premise license
- What happens if I want to change the number of agents I pay for?
- Annual billing for Cloud
- My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
- How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
- How do I automatically tell users who submit tickets by email to use the portal?
- I'm having trouble getting JIRA-related triggers to work
- How do I make a reusable checklist of things to do within a ticket?
- How long can User open a Resolved ticket
Latest status changes
Planning Collecting FeedbackSnippets appear differently depending on if you use button or %
Planning Collecting FeedbackLanguage for brands
… Collecting FeedbackAdd more date variables to make it easier to create Quarterly reports
Planning Collecting FeedbackEnable Keyboard Shortcuts for individual agents
Planning Collecting FeedbackFollow Up action in Macro