We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how...
Deskpro 2019.9 Release
We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk.
We've updated our Help Center to give you a preview of it's new design!
You've likely noticed that the look of our Help Center has changed. We have been working hard on an updated design for the Help Center and we are gearing up to make these changes available to you soon. We have...
Deskpro 2019.8.1 Release
We are pleased to announce the release of Deskpro version 2019.8.1. This includes a handful of useful bug fixes and general improvements.CH-2655 - The V1 API browser/explorer would throw an error, causing the endpoints to appear blank and disabling...
Deskpro Security Update (2019-09)
We released Deskpro v2019.8.0 today to on-premise customers to fix a critical security vulnerability. In this post, we will give you some background about the vulnerability and what we did to fix it, and what we're doing going forward.
Deskpro v2019.8.0 Released (Security Update)
Today we have released Deskpro v2019.8.0. This release contains an important update to fix a critical security vulnerability that affects on-premise installations. All Deskpro versions are susceptible and require updating. This does NOT affect you if you are a Cloud...
Deskpro 2019.7.4 Release
This release contains a hotfix for a regression that could break CSS on the portal when Deskpro is installed into a sub-directory. Bug Fixes:CH-2983 Invalid path to assets when Deskpro installed into a sub-directory
Deskpro 2019.7.3 Release
We’re happy to announce the release of Deskpro 2019.7.3 - This release focuses on patching up some bugs, and adding some general improvements to the helpdesk.Bug fixes and Improvements:CH-2553 Snippet and Macro browser console errors addressedCH-2233 Only correct...
Deskpro 2019.7.2 Release
We are pleased to announce the release of Deskpro version 2019.7.2. This is a hotfix release to address two bugs as described below.
Deskpro 2019.7.1 Release
We are pleased to announce the release of Deskpro version 2019.7.1. This includes a hotfix for a regression that could cause errors when opening some tickets in certain environments.Bug Fixes:CH-2611 Error: Call to a member function getEmailAddress() on string
- How do I assign multiple tickets to one user from another?
- Why are there two Google authentication apps in Deskpro? (Old)
- How can I translate Deskpro into my language or improve an existing translation?
- How can I improve email previews for certain mobile email apps?
- How do I make tasks visible to certain agents, teams or departments?
Latest status changes
… In DevelopmentDetermine how often agents send emails when creating ticket in agent interface
… Collecting FeedbackAbility for organization managers to view and manage users linked to the organization on the portal
… ReportNew DeskPro Support UI / UX is really bad
… ReportIn Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets
… ReportAbility to notify admins when Email Rate Limits are reached