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Jul30
We’re delighted to announce the release of Deskpro 2018.2.1 Deskpro 2018.2.1 is a minor update including a handful of useful patches to fix up some final issues noticed after the last release earlier in the week. We recommend patching up your helpdesk to take advantage of these fixes as soon as...
Welcome to Deskpro Support
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing Deskpro customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Getting Started (16)
Using Deskpro (232)
- How does Deskpro match email replies to their proper tickets?
- How can I connect Deskpro to other apps that aren't yet integrated?
- How can I use Zapier with Deskpro?
- How do I prevent satisfaction survey requests being sent to particular users?
- How can I receive text alerts populated with ticket information?
Additional Services (15)
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Aug 13Deskpro 2018.2.2 Release
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Jul 30Deskpro 2018.2.1 Release
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Jul 18Deskpro 2018.2 Release
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Jun 22Deskpro 2018.1.5 Release
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Jun 18Deskpro 2018.1.4 Release
- 0 New Be able to apply a Macro when adding an Agent Note
- 2 New Improve the display of drop-down custom fields in the mobile app
- 1 New Allow agents to filter all the nested custom field options in the top-level select box
- 2 New Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
- 3 New A setting that prohibits multiple display of tickets