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News

Sep 26

Release Announcements

Deskpro Horizon Release 2023.39

We’re pleased to announce the release of Deskpro Horizon, version 2023.39. This release includes several new features our team has been developing, general improvements to product functionality and interface, and several bug fixes.

Sep 25

Product (Admin)

Set up User Two Factor Authentication on Enterprise

Experience the ultimate peace of mind with Deskpro's newest feature - User Two Factor Authentication (2FA) in our Help Center, exclusively available to Enterprise Plan customers.

Sep 25

Product (Agent)

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

Hola, Bonjour, 你好! We extended our existing Help Center Translation functionality. You can now create and edit translations for your Guides, News Posts, and Files in our Help Center, in addition to Knowledgebase Articles. Host support content in any language, whether a br...

Sep 19

Release Announcements

Deskpro Horizon Release 2023.38.1

We’re pleased to announce the release of Deskpro Horizon, version 2023.38. This release includes new features our team has been developing, general improvements to product functionality, and numerous bug fixes.

Sep 12

Release Announcements

Deskpro Horizon Release 2023.37

We’re pleased to announce the release of Deskpro Horizon, version 2023.37.1. This release includes several new features our team has been developing, as well as some general improvements and bug fixes.New Features

Sep 5

Release Announcements

Deskpro Horizon Release 2023.36

We are delighted to announce the launch of Deskpro Horizon, version 2023.36. This latest release is packed with exciting updates designed to enhance your experience. Key highlights include adding Property and Agent Assignment options to the Recurring Ticket feature, and the...

Aug 30

Release Announcements

Deskpro Horizon Release 2023.35

We’re thrilled to share the latest release of Deskpro Horizon, version 2023.35. This release includes a new communication channel, general improvements to existing features and interfaces, and several bug fixes.

Aug 30

Product (Admin)

Empower customer engagement with Instagram Direct Messaging

We're thrilled to announce Deskpro has launched its newest channel of communication - Instagram Direct Messaging! This exciting addition to our suite of communication tools is designed to help you connect with your audience where they are most active. Whether...

Aug 22

Release Announcements

Deskpro Horizon Release 2023.34

We’re pleased to announce the release of Deskpro Horizon, version 2023.34. This release includes several new features our team has been developing, general improvements to product functionality and interface, and several bug fixes.

Aug 15

Release Announcements

Deskpro Horizon Release 2023.33

We’re pleased to announce the release of Deskpro Horizon, version 2023.33.1. This release includes several improvements to our product functionality and interface and a number of bug fixes.

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Knowledgebase

Getting Started (45)
View all articles in Getting Started

Horizon Migration (5)
View all articles in Horizon Migration

Using Deskpro (252)
View all articles in Using Deskpro

Sales, Billing & Consultancy (42)
View all articles in Sales, Billing & Consultancy

Developer & Reporting (36)
View all articles in Developer & Reporting

Deskpro Legacy (346)
View all articles in Deskpro Legacy

Community

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Latest status changes

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