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Sep21
New Features and Additions Multi-branded portals now generally available We are excited to announce that you will now be able to set up multi ‘branded’ user portals. Multi-branded portals can be used to cater for the different organisations that you provide support to, different brands within your company or the...
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Aug8
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #443. The following is an automatically generated list of changes in this release:NEW Trigger Action: Delete AttachmentsFIX Admin save agent dupe email warningFIX Joomla Auth appFIX Deleting an outgoing email from the 'view' page We will...
Welcome to DeskPRO
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing DeskPRO customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Getting Started (15)
Paying for DeskPRO (23)
- How do I update my billing contact details for annual billing?
- Can I pay you to add a feature to DeskPRO?
- Can you take an ACH payment (US bank transfer)?
- Is DeskPRO available through the UK public sector G-Cloud framework?
- I renewed my On-Premise license and entered it, but DeskPRO still says the license is expired
DeskPRO Cloud (9)
DeskPRO On-Premise (96)
- DeskPRO "server info" pages
- Uploading attachments larger than 20M on automated script installation
- Moving from On-Premise to DeskPRO Cloud
- Why is my DeskPRO On-Premise installation not accounting for daylight savings time?
- I have two DeskPRO installations on the same server and Elasticsearch doesn't work
Agent Interface (28)
Configuration & Administration (15)
- CSV import of CRM data doesn't work on my Cloud trial
- Can I set my helpdesk so that users can't reopen tickets after a certain time period?
- How do I make a reusable checklist of things to do within a ticket?
- How do I find the ID number of a DeskPRO field or other item?
- How can I make agents record a solution for each ticket?
User Portal (33)
Chat (6)
Email (56)
- I need to switch email clients- how do I set this up?
- How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
- Intermittent imap_open() errors in logs
- Gmail/Google Apps "modern security standards" email error
- How can I have different signatures in emails for tickets in different departments?
Troubleshooting (31)
- Ticket form showing 'mistakes with form' error but not highlighting errors
- Issues with Agent Interface displaying old tickets and notifications
- I keep getting redirected to the wrong helpdesk address
- CSV import of CRM data doesn't work on my Cloud trial
- I can't drag attachments from Outlook to the DeskPRO agent interface
Reports Interface (26)
Automation (22)
Integrating With Other Services (10)
- Embed individual knowledgebase articles in an external app or site
- I can't drag attachments from Outlook to the DeskPRO agent interface
- "The requested URL /admin/jira/request_token was not found on this server" error
- JIRA "400: Bad Request oauth_problem=timestamp_refused" error
- How can I integrate WHMCS with DeskPRO?
Localization (5)
API & Development (14)
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Sep 21DeskPRO Build #5.1 Released
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Aug 8DeskPRO Build #443 Released
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Jul 6New DeskPRO Feature: Multi-Branded Portals
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May 25New DeskPRO Portal
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May 19DeskPRO Build #442 Released