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News

Nov 7

News

We've updated our Help Center to give you a preview of it's new design!

You've likely noticed that the look of our Help Center has changed. We have been working hard on an updated design for the Help Center and we are gearing up...

Oct 9

Release Announcements

Deskpro 2019.8.1 Release

We are pleased to announce the release of Deskpro version 2019.8.1. This includes a handful of useful bug fixes and general improvements.CH-2655 - The V1 API browser/explorer would throw...

Oct 1

News

Deskpro Security Update (2019-09)

We released Deskpro v2019.8.0 today to on-premise customers to fix a critical security vulnerability. In this post, we will give you some background about the vulnerability and what we did...

Oct 1

Release Announcements

Deskpro v2019.8.0 Released (Security Update)

Today we have released Deskpro v2019.8.0. This release contains an important update to fix a critical security vulnerability that affects on-premise installations. All Deskpro versions are susceptible and require updating...

Sep 20

Release Announcements

Deskpro 2019.7.4 Release

This release contains a hotfix for a regression that could break CSS on the portal when Deskpro is installed into a sub-directory. Bug Fixes:CH-2983 Invalid path to assets when...

Sep 12

Release Announcements

Deskpro 2019.7.3 Release

We’re happy to announce the release of Deskpro 2019.7.3 - This release focuses on patching up some bugs, and adding some general improvements to the helpdesk.Bug fixes and Improvements...

Sep 11

Release Announcements

Deskpro 2019.7.2 Release

We are pleased to announce the release of Deskpro version 2019.7.2. This is a hotfix release to address two bugs as described below.

Sep 5

Release Announcements

Deskpro 2019.7.1 Release

We are pleased to announce the release of Deskpro version 2019.7.1. This includes a hotfix for a regression that could cause errors when opening some tickets in certain environments.Bug Fixes...

Sep 2

Product

Feedback area changing to Community

Deskpro has changed the name of the current “feedback” area to “community” – at the moment, the changes are entirely visual, and the functionality of the section remains the same. This...

Sep 2

Product

Automatically create tasks with relative due dates

You don't just need to use your helpdesk for support, and increasing number of clients use Deskpro for change, workflow and task management. A common example we see in HR...

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