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Oct11
New and Improved in 2018.3DP-2195 — New setting (Admin > Tickets > Settings) to require authentication to view ticket attachments. This currently only works for DB and FS storage; S3 support is coming soon.DP-2625 — On cloud, you can now enable social logins for agents easily (Admin > Agents > Auth & SSO). User support coming...
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Oct10
What's Happening? As from 5th November 2018, the Deskpro cloud platform will no longer support TLS versions 1.0 and 1.1. Therefore, browsers and Apps which make use of these protocols will be blocked. If you attempt to make a non-TLS 1.2 connection after this date, the connection will be blocked. When viewing in a...
Welcome to Deskpro Support
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing Deskpro customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Getting Started (16)
Using Deskpro (233)
Additional Services (15)
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Oct 11Deskpro 2018.3 Released
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Oct 10Discontinuing TLS 1.0 and 1.1 Support on Cloud
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Aug 29Deskpro 2018.2.3 Release
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Aug 13Deskpro 2018.2.2 Release
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Jul 30Deskpro 2018.2.1 Release
- 5 New Reports are not available as CSV to external colleagues
- 2 New Sharing Tickets Across Deskpro Accounts
- 1 New Agent permission report
- 3 New Notification emails sent to agents when a users email/ticket is rejected
- 1 New Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat