As part of product release Deskpro 2018.1, we've made a number of significant changes and improvements to the way multibrand works in Deskpro. We've made The it easier to connect users and user records to specific brands. Essentially, brands now act in a way that feels more like they are separate....

As part of product release Deskpro 2018.1, we've introduced a whole new reporting system. You can learn more about all that here. This also means you can expect some changes and improvements to the way DPQL works in reports, and this article has been written to simply explain each of those...