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News

May 24

Release Announcements

Deskpro Horizon Release 2022.21.57

Improved ticket filtering functionality for Agents We are pleased to announce our latest release which includes the addition of our new List Builder. We have been working hard to continuously improve the power and functionality of filtering tickets in Deskpro....

May 17

Release Announcements

Deskpro Horizon Release 2022.20.56

New Channels added to On-Premise Deskpro is proud to announce that Voice, SMS, WhatsApp & Twitter channels are now available On-Premise. We have been working hard over the past few months to bring the full multi-channel experience of Deskpro On-Premise, inline...

May 10

Release Announcements

Deskpro Horizon Release 2022.19.55

We are delighted to announce the latest release of Deskpro Horizon, included are the following improvements:

Mar 9

Release Announcements

Deskpro 2022.1.0 Release

We are pleased to announce the release of Deskpro version 2022.1.0. This is a bugfix release. Bug Fixes SC - 63890 - Move Google fonts loading to product and allow to disable it SC - 64608 - Add an existing user as a...

Feb 1

Release Announcements

Deskpro 2022.0.0 Release

We are pleased to announce the release of Deskpro version 2022.0.0. This includes a mixture of general improvements, bug fixes and security improvements. Bug Fixes

Jan 21

News

Deskpro are an official Help to Grow: Digital Vendor

We are pleased to announce that Deskpro has been selected as one of 8 official software vendors on the UK Government's Help to Grow: Digital Scheme, which will help UK based SMEs to identify their digital technology needs and assist them...

Dec 13

News

About Deskpro On-Premise and the Log4j 0-day vulnerability

On 9th December, a high severity vulnerability in a popular software library Log4j was disclosed publicly (CVE-2021-44228). This library is used in thousands of projects across every industry, and so this particular vulnerability has garnered a lot of...

Dec 1

Release Announcements

Deskpro 2021.2.0

We are pleased to announce the release of Deskpro version 2021.2.0. This includes a mixture of general improvements, bug fixes and security improvements. General Improvements:

Sep 16

Release Announcements

Deskpro 2021.1.9 Release

We are pleased to announce the release of Deskpro version 2021.1.9. This includes a mixture of general improvements, bug fixes and security patches. ⠀General Improvements: CH-25401 - Appearance of HTML tables sent in via email improved CH-37970 - Minor change to...

Jul 13

Release Announcements

Deskpro 2021.1.8 Release

We are pleased to announce the release of Deskpro version 2021.1.8. This is a bug fix release with the following changes: PR-6045: Fixes magic link open redirect PR-6049: Fixes PDF generator not respecting proxy settings

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Knowledgebase

Legacy: How-to Videos (17)
View all articles in Legacy: How-to Videos
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Getting Started (21)
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Getting Started (18)
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Sales, Billing & Legal (29)
View all articles in Sales, Billing & Legal

Using Deskpro (263)
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Additional Services (15)
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Developer & Reporting (98)
View all articles in Developer & Reporting

Managing Deskpro On-Premise (132)
View all articles in Managing Deskpro On-Premise

Community

Featured topics

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Latest status changes

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.

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Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.