Deskpro Support

News

Jul 20

Introducing our new Messenger widget

We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...

Jul 20

Product

New Email Templates

We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...

Jul 20

Product

We've launched the new Help Center theme

Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...

Jul 20

Release Announcements

Deskpro 2020.2 Release

1st September 2020 - 2020.2.5

Jul 20

Product

Report on user waiting time and first reply time within working hours

Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...

Jul 20

Product

Control whether Pending status is counted in SLAs and Ticket Waiting times

We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted.

Apr 16

Release Announcements

Deskpro 2020.1 Release

We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.

Mar 17

Release Announcements

Deskpro 2020.0 Release

We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and...

Nov 25

Product

Approvals

We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how...

Nov 25

Release Announcements

Deskpro 2019.9 Release

We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk.

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News

Introducing our new Messenger widget

New Email Templates

We've launched the new Help Center theme

Deskpro 2020.2 Release

Report on user waiting time and first reply time within working hours

Control whether Pending status is counted in SLAs and Ticket Waiting times

Deskpro 2020.1 Release

Deskpro 2020.0 Release

Approvals

Deskpro 2019.9 Release

Knowledgebase

Getting Started (18)

Sales, Billing & Legal (29)

Using Deskpro (260)

Additional Services (15)

Developer & Reporting (88)

Managing Deskpro On-Premise (126)

Community

Featured topics

Latest status changes

Dashboard

News

Introducing our new Messenger widget

New Email Templates

We've launched the new Help Center theme

Deskpro 2020.2 Release

Report on user waiting time and first reply time within working hours

Control whether Pending status is counted in SLAs and Ticket Waiting times

Deskpro 2020.1 Release

Deskpro 2020.0 Release

Approvals

Deskpro 2019.9 Release

Knowledgebase

Getting Started (18)

Sales, Billing & Legal (29)

Using Deskpro (260)

Additional Services (15)

Developer & Reporting (88)

Managing Deskpro On-Premise (126)

Community

Featured topics

Latest status changes