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Feb7
This small release resolves some issues with the previous version. We recommend applying this to your helpdesk as soon as possible. DP-3031 - Deskpro Guides feature: Topic links appearing broken if the helpdesk doesn't have multiple languages installedDP-3015 - General improvements to the importer tool to expand and repair compatibility...
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Feb1
This small release patches up a bug in the previous version. We recommend applying this to your helpdesk as soon as possible. DP-3006 - (Internal/Dev) Improving general behaviour of a previous bug regression
Welcome to Deskpro Support
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing Deskpro customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Getting Started (18)
Using Deskpro (239)
Additional Services (14)
Developer & Reporting (79)
- How can I automatically change the ticket status when a comment is added in Jira?
- Reports widget override examples
- I'm receiving a 403 status when using the V2 API. How can I fix this?
- How to create a report showing the impact of failed SLAs on Ticket satisfaction
- How do I display dates in the US format in reports?
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Feb 7Deskpro 2019.2.3 Release
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Feb 1Deskpro 2019.2.2 Release
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Jan 30Deskpro 2019.2.1 Release
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Jan 29Deskpro 2019.2 Release
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Jan 22Deskpro 2019.1.3 Release
- 2 New API - Custom Billing Fields
- 3 New Select/Deselect all option for layouts when creating ticket fields.
- 1 New Add the ability to report on tasks linked to tickets
- 2 New Add a variable for the ticket satisfaction comments left by users
- 1 New Add the ability to add multiple tickets to a Problem/Incident at a time using Mass Actions