Deskpro Support

News

Jan 27

Deskpro 2021.1 Release

We are pleased to announce the release of Deskpro version 2021.1. This includes a mixture of general improvements and bug fixes.Improvements:DPHC-150 - Added date created to ticket view in Help CenterDPHC-211 - Searching community topics improved in agent interfaceDPHC-192...

Dec 8

Product

New structures for Guides

We are pleased to announce the release of improvements to Guides. To organise information more effectively and improve the stability of Guides, we’ve upgraded the information structure so Guides can be arranged with clear hierarchy in mind and be...

Dec 4

Release Announcements

Deskpro 2020.3 Release

We are pleased to announce the release of Deskpro version 2020.3. This includes a mixture of general improvements and bug fixes.

Sep 28

Product

Support for OAuth2 authentication for Office365

We are happy to announce that we now support OAuth2 authentication for Microsoft Office365 email accounts.What is OAuth2 Authentication? OAuth2 Authentication is a more secure method to connect to your Office365 mail account through Deskpro. With Basic Authentication, your...

Jul 20

Product

Introducing our new Messenger widget

We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...

Jul 20

Product

New Email Templates

We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...

Jul 20

Product

We've launched the new Help Center theme

Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...

Jul 20

Release Announcements

Deskpro 2020.2 Release

16th November 2020 - 2020.2.12Fixed Messenger code widget sometimes not working on external domains

Jul 20

Product

Report on user waiting time and first reply time within working hours

Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...

Jul 20