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Jul18
We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes and Improvements. Features[Admin] You can now use templates (variables, conditions, etc) in triggers and escalations to set values on custom fields. Improvements[Agent] Client-side performance improvements (significant in some...
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Jul5
DeskPRO as a helpdesk removes the need to mess around with confusing shared email inboxes, or endless email chains, and consolidate your support and contact with your users in a controlled interface. NOTE: This is a BETA feature, which can be enabled in one-click from your administrator dashboard! Why would...
Welcome to DeskPRO
You can get in touch with us using our Contact Us page, email us directly on support@deskpro.com or call us on 1-888-DESKPRO or (+44) 020-3582-1980. If you're an existing DeskPRO customer and you have a feature request, please look through our Feedback section and vote for it, or submit it if it's not already there.
Troubleshooting (2)
FAQs (12)
Paying for DeskPRO (25)
DeskPRO Cloud (10)
DeskPRO On-Premise (102)
Agent Interface (27)
Configuration & Administration (15)
- CSV import of CRM data doesn't work on my Cloud trial
- Can I set my helpdesk so that users can't reopen tickets after a certain time period?
- How do I make a reusable checklist of things to do within a ticket?
- How do I find the ID number of a DeskPRO field or other item?
- How can I make agents record a solution for each ticket?
User Portal (40)
Chat (14)
Email (58)
- Validation and decryption of S/MIME encoded email
- I need to switch email clients- how do I set this up?
- How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
- Intermittent imap_open() errors in logs
- Gmail/Google Apps "modern security standards" email error
Troubleshooting (31)
- Ticket form showing 'mistakes with form' error but not highlighting errors
- Issues with Agent Interface displaying old tickets and notifications
- I keep getting redirected to the wrong helpdesk address
- CSV import of CRM data doesn't work on my Cloud trial
- I can't drag attachments from Outlook to the DeskPRO agent interface
Reports Interface (31)
Automation (23)
Integrating With Other Services (10)
- Embed individual knowledgebase articles in an external app or site
- I can't drag attachments from Outlook to the DeskPRO agent interface
- "The requested URL /admin/jira/request_token was not found on this server" error
- JIRA "400: Bad Request oauth_problem=timestamp_refused" error
- How can I integrate WHMCS with DeskPRO?
Localization (4)
API & Development (15)
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Jul 18DeskPRO 5.8.0
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Jul 5Full Ticket Forwarding
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Jul 5New Snippets Interface
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Jul 5Permissions for Tasks and Macros
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Jul 5DeskPRO 5.7.0, 5.7.1