Ετικέτες αναζήτησης - Deskpro Support
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Updating to New Admin (from a build before #327)
If you're updating from a build of Deskpro v4 before #327, be aware this includes a major update add...
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
Question: When I try to log into my admin account, I get a message that I don't have admin permissi...
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A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
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The ability to set admins for specific brands
To be able to grant admin access to agents only on specified brands
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Import/Export of objects from the admin area, such as triggers and templates.
We currently host an on-premise helpdesk, with a staging instance for trialing and testing new featu...
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Creating a snapshot of system setup and configuration on cloud
It would be great if there was a way to take a snapshot of the entire system configuration on cloud....
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Admin capability to delete agent IM groups
I would like admins to have the ability to delete/modify Agent IM groups, even if another agent was ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Left Hand Side bar Scroll
I have my screen resolution set to make everything look larger. I am unable to scroll to see all of ...
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Agent locked out
Create a way for the admin to override the log in lockout with too many attempts on Agents to preven...
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Managing Custom Fields in Admin
In Deskpro I created - custom fields Display Style Select Box (single selection) with hundres and hu...
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Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Ability to wipe / reset the helpdesk at any point in time; as currently there is a cut-off point of ...
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Options to disable more Features for better usability
We are currently evaluating DeskPro four our company. Deskpro has a lot of features which sure are n...
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Admin: Add "You have unsaved changes" reminder
When making changes in the admin interface, you must not forget to click the Save button at the bott...
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Ability to change layout of the department
Would be really great if admins could change the layout of the department tickets creation not only ...
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Error Log Cannot Be Cleared from Admin Interface
When the error log is small, the Admin Interface can be used to clear the file. However, when the nu...
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Enable team sorting
It should be possible to sort teams in the admin and then show teams in that order in the agent inte...
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Add option to easily deselect all custom layouts when creating custom fields
When adding a custom field, it is by default selecting ALL custom layouts as well as the default. Th...
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Display Build #
It would be helpful if the Build number was displayed in the Admin portal for cloud accounts. This ...
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Add Not On Hold to Custom Filter Criteria
Add Not On Hold to Custom Filter Criteria.
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Ask for feedback every Nth ticket...
We find it a little heavy-handed to only have a feedback request tied to "time since resolution." I...
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Ability for Admin to remote logout agent
I would like a way to remotely log out an agent. I have had a couple situations where an agent forge...
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Implement an all/none toggle on ACL lists
It's a real hassle when you have a long list of access levels, to have to manually de-select (or sel...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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Create a Permission for User Groups to Access the Helpcenter Editor
Create a permission for Admins under Admin > CRM > User Groups to allow certain Users to access the ...
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The ability to see sites a user was on before they start a chat
To be able to see sites a user was on before they start a chat, like how you can when a user is view...
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New Admin Interface
Our goal as we develop DeskPRO is to make it powerful, but simple. We've put a lot of work into mak...