Ετικέτες αναζήτησης - Deskpro Support
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Updating to New Admin (from a build before #327)
If you're updating from a build of Deskpro v4 before #327, be aware this includes a major update add...
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
Question: When I try to log into my admin account, I get a message that I don't have admin permissi...
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The ability to set admins for specific brands
To be able to grant admin access to agents only on specified brands
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Import/Export of objects from the admin area, such as triggers and templates.
We currently host an on-premise helpdesk, with a staging instance for trialing and testing new featu...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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Create a Permission for User Groups to Access the Helpcenter Editor
Create a permission for Admins under Admin > CRM > User Groups to allow certain Users to access the ...
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The ability to see sites a user was on before they start a chat
To be able to see sites a user was on before they start a chat, like how you can when a user is view...
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Character validation on the account registration form
Allow character filtering/validation on the "Name" field of the account registration form. E.g. to ...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Snippet Admin
It would be really useful if there was an easier to manage snippets as an admin. Removing snippets ...
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Allow Admins to review the Agent IM chat logs
We'd like Admins to be able to review a log of the internal Agent IM chats, for compliance etc.
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Make Leaders for Teams
It would be amazing to be able to add a Team leader of a team that can see all of the activity their...
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Visibility over "real-time" agent activities
Is there a way I can see real-time Agent activities, as in what tickets they have open?
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Creating a snapshot of system setup and configuration on cloud
It would be great if there was a way to take a snapshot of the entire system configuration on cloud....
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Admin capability to delete agent IM groups
I would like admins to have the ability to delete/modify Agent IM groups, even if another agent was ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Left Hand Side bar Scroll
I have my screen resolution set to make everything look larger. I am unable to scroll to see all of ...
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Agent locked out
Create a way for the admin to override the log in lockout with too many attempts on Agents to preven...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Ability to wipe / reset the helpdesk at any point in time; as currently there is a cut-off point of ...
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Options to disable more Features for better usability
We are currently evaluating DeskPro four our company. Deskpro has a lot of features which sure are n...
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Admin: Add "You have unsaved changes" reminder
When making changes in the admin interface, you must not forget to click the Save button at the bott...
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Ability to change layout of the department
Would be really great if admins could change the layout of the department tickets creation not only ...
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Error Log Cannot Be Cleared from Admin Interface
When the error log is small, the Admin Interface can be used to clear the file. However, when the nu...