Ετικέτες αναζήτησης - Deskpro Support
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Tasks Included in Quick Search Results
It would be beneficial to have Tasks included in searches throughout Deskpro. When tasks are are com...
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Ability to search inside of attachment like PDF and word and text files
Hello if you can add this ability will find anything that agent want and i am sure many peoples want...
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Search via the Product root/familiy as well as version
We have multiple product 'families' and each one has a major version and sub versions. It would be n...
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Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
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User Portal Search by Ticket ID
Recently, we referenced on an invoice a Ticket ID in our help desk system that had a lot of billing ...
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Template and Phrase searching
It would be helpful to have search functionality in Email Templates and Phrases so that it is easier...
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Change search defaults
The ability to change the defaults for the search bar in the agent interface, for instance, to only ...
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Search by attachment name
Add the possibility of searching emails by name of attachment(s) in email.
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Merge History and Search field in top navigation bar
The interface could be simplified a little by removing the clock symbol in the top navigation bar on...
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Search should also include download categories
It would be good if the customer portal search would also include the download categories. Depending...
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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Have a tick box menu to pick what you want the Elasticsearch to search through, so for instance, you...
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Integrating Deskpro with Google Cloud Search
Adding the possibility of integrating Deskpro data into a global search engine, for example Google C...
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Insert KB article link/content into ticket if the search is used
Currently, articles from the KB can only be inserted into tickets if you have selected the publish a...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Would like to see the knowledge grouping as part of the search list
In the search field, we would like to see the knowledge listed not just as KNOWLEDGEBASE but by the ...
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Search for Article Custom Fields
Would it be possible to allow searching for articles custom fields titles or content in the portal? ...
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Partial word search
When searching for users or orgainzaitons (really anything) it would be more efficient for agents to...
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Unable to search e-mails by ID
I found it hard to search for the actual e-mail ID paging through.In the search criteria, it would b...
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being able to search in Organisation's Notes
Dear Team, <br /> It would be very useful to being able to search in the Notes fields under Organis...
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Proper search and partial search for the user
We have found that the search fails to return a result if the full file name is included. Example: ...
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Ticket search defaults
When you use the ticket search the ticket status defaults to awaiting agent and awaiting user.The a...
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Advanced Search for Followers and OR Function
Just wondering if there are any plans to implement:1 - Search for Followers2 - Add OR function for m...
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More specific search functionality (navigate directly to the message a searched string is contained in)
Currently the Deskpro search finds a ticket and just navigates to the top message on the ticket. O...
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Distinguish users cc'd tickets in search field
Distinguish if the user is primary or in the CC in a ticket when searching for the user. Something ...
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Add Dates to Search Results
We are using Elasticsearch and it works well. The ability to sort by Best Match, Last Activity and D...