Ετικέτες αναζήτησης - Deskpro Support
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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Printing / saving PDF of a User Record
Print a user record (or save a PDF) in the same way that a ticket or KB entry can be.
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Ability to set Parent and Child for an Organisation
At present, when viewing an organisation, you can only assign a child. It would save time & clicking...
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More sort options in CRM/Feedback/Publish modules
The sorting abilities within the various modules leaves a bit to be desired, particularly for CRM co...
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Make a person a manager of an organization using the API
It would be great if you could be able to make a person a manager of an organization by using the AP...
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Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
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Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
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Most used contacts option
The ability to order contacts and organisations by most used/most activity
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Title Field (Mr., Mrs., etc) Customization
Ability to customize the Title Field in CRM as per the clients, example Doctors, Sergant, Chief, Maj...
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CRM Listing - ability to show or hide Users set to "disabled"
Please make an option for CRM to be able to show or hide users set to "disabled" when scrolling thro...
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Hiding Inactive users and organizations
It would be helpful if it was possible to hide inactive users and organisations in Deskpro. We'd li...
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Disable at Organization Level
Currently users are disabled at a user by user level. It would be helpful for us if we could disabl...
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Improvements to the auto-responder functionality
Improvements could include: Notifications or more noticeable indicators to highlight when a user has...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Update CRM Permissions
Is there a way that permissions can be updated in order to allow agents to create new tickets and ch...
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Have user be members of multiple organizations
Allow more than one organization to be linked to a user account, in case a user is linked to more th...
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csv export for crm app
It would be nice to have a csv export button for the crm app as in the ticket app. This makes it ea...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
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Make CRM notes editable
It would be nice if there was an option to make CRM notes editable. We get information on clients t...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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CRM required fields need to be mandatory whenever a new user is created
Mandatory CRM fields should be required in the shortcut form when a new user needs to be created (e....