Ετικέτες αναζήτησης - Deskpro Support
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License error after importing Zendesk data
Question: I have just imported data from a Zendesk helpdesk. Now I can only see the Agents screen ...
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How can I show a list of Ticket Followers in an email notification?
You can show a list of Ticket Followers in the email notification sent to agents, to make it clear t...
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If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.
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Away from Desk to disable Round Robin for Agent
We have a situation where we dont want to keep logging in and out of Deskpro when a user e.g. goes t...
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Add Agent that Receives Feedback as Follower on the Ticket
It would be useful to be able to add the agent that received feedback from a user (through the "Sati...
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Add agent permission to view \ hide Notes field.
We have a situation where we have auditors looking at tickets - both user and agent responses. The a...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
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Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
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Add agents as followers when mentioned in a note
We would love having the option to let agents add followers by just mentioning them in a note. At t...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Ability for Admin to remote logout agent
I would like a way to remotely log out an agent. I have had a couple situations where an agent forge...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Triggers and Escalations based on Assigned Agent properties
It would be nice to be able to apply triggers and/or escalations based on properties of the assigned...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Let agents customize chat notifications when they are mentioned in a note
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Add more flags for agents to use
Flags are cool, but it would be useful to let agents use more flags.
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Light agents
I think it would be a great idea to create 'Light Agents' An agent that can view and manipulate tick...
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Agent is not available for chats by default
If there is an agent who only monitors other agents, or don't want to participate in chats at a...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
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Disable / Enable individual keyboard shortcuts / commands
It is currently only possible to turn off all keyboard shortcuts, however it would be ideal to be ab...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...
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Insert name of Performing Agent with Variables
It would be good to have a twig variable option to insert the name of the agent performing the actio...