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DeskPRO Build #288 Released - Release Announcements - Deskpro Support

Αυγ 15 2013

DeskPRO Build #288 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #288.

The following is an automatically generated list of changes in this release:

  • NEW Admins can add logo to login screen
  • FIX Possible JS error to do with agent mentions in ticket notes
  • FIX Multiple queries issued for each usergroup a user belongs to
  • FIX Doing a query per department on every load
  • FIX Sorting on merge tickets list
  • FIX Message displayed when a ticket is automatically locked on load (the admin setting)
  • FIX Marking agent account as deleted did not unassign current tickets with awaiting agent status
  • FIX Thunderbird email plaintext cut pattern
  • FIX SLA's statuses set through triggers could be reset via other events on the ticket
  • FIX Trigger/macro actions that add snippet replies did not choose the snippet text in the language of the ticket
  • FIX Applying macro that sets the subject would not work properly on newticket
  • FIX The 'validation link sent to email' message did not show to a user when helpdesk was completely locked down
  • FIX Possible PHP warning with custom reports that group by DATE()
  • FIX Missing "ticket labels" rule in trigger criteria
  • FIX Duplicate custom field options when editing escalations
  • FIX Department name in ticket logs did not include the parent name
  • FIX Custom field data not included in snippet variable replacement
  • FIX SLAs possibly causing cron to crash with memory errors
  • FIX Sorting/limits of tickets displayed within a user profile was wrong

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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