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Deskpro 2021.2.0 - Νέα / Release Announcements - Deskpro Support

Δεκ 1 2021

Deskpro 2021.2.0

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We are pleased to announce the release of Deskpro version 2021.2.0. This includes a mixture of general improvements, bug fixes and security improvements.  

General Improvements:

  • CH- 41546 - Filter loading has been optimized

  • CH - 46168 - Improved HTML processing for emails from outlook.

  • CH - 46892 - Increased flexibilty handling messages forwarded out of the helpdesk

  • CH - 40234 - Improvements to email processing for emails larger than 25MB

  • CH - 52215 - Improved handling of webhook JSON responses

Bug Fixes

  • CH -55834 - Issue loading labels list in admin

  • CH - 44954 - Task notifications are not sent if the due date is before 9am

  • CH - 54742 - Add CSRF tokens to 'Like' and 'Subscribe' buttons

  • CH - 30174 - Image in email signatures getting rescaled

  • CH - 45147 - Inline images are being sent as hotlinks rather than as attachments

  • CH - 48874 - Articles created from templates do not retain the template’s HTML formatting

  • CH - 51825 - Errant characters in downloaded emails

  • CH - 32964 - Community topic confirmation email is formatted incorrectly

  • CH - 27330 - Minor changes to CORS policy

  • CH - 27662 - Reply box issue with Japanese characters.

  • CH - 22747 - Out of Office replies marking users as Auto Responders

  • CH - 52900 - Some forwarded emails getting rejected by Helpdesk

  • CH - 53724 - Check current agent trigger criteria not working

  • CH - 31964 - LDAP/AD Sync issues with self-signed cert

  • CH - 19861 - Issue merging and unmerging disabled accounts

  • CH - 24646 - Long file names are not displayed correctly in Outlook when sent from Deskpro

  • CH - 44282 - Helpcenter theme export not working

  • CH - 48948 - My Chats on the helpcenter shows all chats submitted by user regardless of the brand

  • CH - 31541 - Report on working hours till first response is pulling an unknown value

  • CH - 22458 - Download button in the Help Center does not work

  • CH - 44466 - Contact form submission error

  • CH - 43978 - dputils migrator reads mysql connection string as encoded URL

  • CH - 49473 - Messenger not saving brand Id correctly

  • CH - 25785 - Failure to process email due to parsing error with regex

  • CH - 23801 - Issue sending replies in specfic instances

  • CH - 40112 - Blocking users through chat not working correctly

  • CH - 39929 - Permissions are not checked for LabelsController

  • CH - 30230 - Satisfaction survey does not work when SSO is enabled

  • CH - 42372 - Recent activity not showing correct results

  • CH - 39912 - Defaulting to primary email address for users

  • CH - 33322 - Japanese characters are not supported as attachment file names in Deskpro

  • CH - 37547 - Forwarded inline images appearing as agent notes

  • CH - 50107 - Helpcenter search is returning article titles in incorrect language

  • CH - 30739 - IP Whitelisting requirement causing issues when enforced in the API

  • CH - 46807 - Ticket link in email to CC'd users is incorrect

  • CH - 32777 - Leaving a comment on an article causes an issue with dates on the article

  • CH - 30781 - Ansible Installer failing for CentOS 7

  • CH - 39874 - Issue editing articles in some instances

  • CH -40002 - Add AgentNote trigger changes user context

Security Improvements

  • CH - 44270

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