Name

Description

Type

Applies To

dpsid-admin
dpsid-agent
dpsid-portal

These are session identifiers for each of the three major interfaces in Deskpro. A session ID is used to help store various states connected with your current browser session.

For example, if you log in, then the session ID is used to store the fact that you're logged in. Without sessions, there'd be no way for Deskpro to save any state as you browse around the helpdesk.

Essential / Session

Users, Agents

dpreme

If you clicked "Remember Me" on the login form, then a special token is saved in this cookie.

When you come back to the site later in a different session, this token is used to automatically log you in so you don't need to log in again.

Optional / Multi-session

Users, Agents

dp_last_lang

This is the language you have selected on the Deskpro Help Center. This is used to make the experience better on multi-lingual helpdesks.

Essential / Session

Users

_dp_csrf_token

This is a special security token that gets sent with any posted forms on the Help Center. This token ensures a malicious attacker can't impersonate your session or trick you into submitting forms that you didn't know about.

Essential / Session

Users

dp__v

This is a visitor token. This helps connect a single visitor through multiple sessions for things like votes on articles, comments, chats, and page views. For example, if someone starts a chat as a guest and then comes back the next week, we use this visitor token to look up their chat history to show them.

Optional / Multi-session

Users, Agents

dpdefaultloader_assets_url,

dpdefaultloader_time

These are used by the Messenger widget to optimize the loader, to allow the Messenger widget to load faster after the first time it was loaded.

Optional/Multi-Session

Users