Creating a trigger to later the way users receive agent reply triggers - Community / Feature Request - Deskpro Support
Creating a trigger to later the way users receive agent reply triggers Collecting Feedback
Currently we have clients who do not want to use the portal but just email us. Some of our clients have group email boxes and/or do not have a secure work area . I would like to have a feature where users who need to use the online app receive a message telling them to log on to see the agent reply, and those on the ticket who don't need to use the online app receive the agent reply itself
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