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Capability to add notes to a ticket locked by another user - Community / Feature Request - Deskpro Support

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Capability to add notes to a ticket locked by another user Collecting Feedback

Sometimes it's useful to be able to add notes to a ticket while another user is working on the ticket. e.g. Agent B is assisting Agent A with a ticket and needs to add some information relevant the case to the ticket. Currently this is only possible while if the user that originally locked the ticket unlocks it.

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