Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

Thorsten Breuer

We would like to have an ability to set up a trigger / escalations for articles rated negative. At the moment this is only possible for tickets. Some user are rating articles negative and we want to ask them why, because they do not leave a comment.

Προσθήκη σχολίου

Συνδεθείτε ή εγγραφείτε για να υποβάλετε ένα σχόλιο.

Σύνδεση
Εγγραφή

New Feature Request

Δημιουργός: Thorsten Breuer
Creation date: 2 Σεπ 2020
Last update: 23 Αυγ 2021
Publish date: 2 Σεπ 2020
Category: Automations

Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

Προσθήκη σχολίου

Ετικέτες